Lilian N. - Customer Engagement Executive

Kenya

$10

per hour

$1,600

per month

4.7(0 reviews)

Kenya

Member since February 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed52 WPM

📶 Connection92 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Lilian

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2
Request an interview
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3
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About Lilian N.

A Kenya-based customer engagement executive, Lilian combines 6 years of experience with a 4.7-star track record. Skilled in Zendesk and 3 other areas including Customer Service, Customer Support, Email Handling. Hire Lilian at $10/hr or $1,600/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Lilian's Rate

$1,600/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Engagement Executive

I hold a Bachelor of Arts in Development Studies and bring over six years of professional experience in customer service, administration, and executive support across fintech and freelance environments. My career has equipped me with strong skills in client engagement, complaint resolution, documentation, and workflow optimization. I am highly organized, detail-oriented, and committed to service excellence. Importantly, I am able to adapt quickly to new roles and environments, having successfully transitioned between customer service, executive support, and freelance operations.

$10

Hourly Rate

$1,600

Monthly (Est.)

Full-Time

Availability

6 years

Experience

Jobs Done

Skills & Expertise

Zendesk Customer Service Customer Support Email Handling Customer Experience Customer Retention Chat Support CRM Management High Ticket Sales Freshdesk

Languages

EnglishFilipino

Industries Supported

Hire Lilian for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches

Client Reviews

👩‍🦰

Jessica Lee - 1 month ago

Marketing Pro

Incredible talent and dedication. Lilian transformed our workflow completely.

Frequently Asked Questions about Lilian N.

Can I interview Lilian before hiring?

Absolutely! You can request a video interview with Lilian before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Lilian work in?

Lilian is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Lilian work full-time and weekends?

Yes, Lilian is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Lilian use?

Lilian is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Lilian start?

Lilian can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Lilian sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Lilian to sign. This ensures your confidential business information stays protected.