Unamba J. - Customer Experience & Customer Service Specialist

Nigeria

$8.8

per hour

$1,408

per month

4.8(0 reviews)

Nigeria

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed56 WPM

📶 Connection98 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Unamba

1
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2
Request an interview
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3
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Weekly billing, cancel anytime

About Unamba J.

A Nigeria-based customer experience & customer service specialist, Unamba combines 5 years of experience with a 4.8-star track record. Skilled in Customer Experience and 3 other areas including Complaint Management, Live Chat Operator, Data Entry Specialist. Hire Unamba at $8.8/hr or $1,408/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Unamba's Rate

$1,408/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Experience & Customer Service Specialist

Hello, my name is Jennifer Unamba. I’m a customer support professional with five years of experience in customer service, sales support, and customer relationship management. In my current role, I handle high-volume live chats ,emails, calls, assisting customers with their concerns, resolving both sales and technical complaints about their internet device purchased and usage experience while collaborating with the on field technicians. I’m confident in both written and verbal English communication, and I’m comfortable multitasking while maintaining accuracy and a positive customer experience. I’m also comfortable using HubSpot CRM to manage customer interactions, maintain accurate records, and follow up on customer requests. I’m a fast learner, detail oriented, solution focused, and passionate about helping customers while also identifying opportunities to support business growth.

$8.8

Hourly Rate

$1,408

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Customer Experience Complaint Management Live Chat Operator Data Entry Specialist CRM Management Sales and Upselling Purchase Order Management

Languages

EnglishFilipino

Industries Supported

Hire Unamba for: VA for Insurance, VA for Healthcare, VA for Finance, VA for Sales Teams, VA for Real Estate

Client Reviews

🎵

Brandon Perez - 11 months ago

Music Production

Creative and organized. Keeps our projects running smoothly.

Frequently Asked Questions about Unamba J.

Can I interview Unamba before hiring?

Absolutely! You can request a video interview with Unamba before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Unamba work in?

Unamba is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Unamba work full-time and weekends?

Yes, Unamba is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Unamba use?

Unamba is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Unamba start?

Unamba can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Unamba sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Unamba to sign. This ensures your confidential business information stays protected.