Abigael P. - Customer Experience Specialist

Kenya

$5.50

per hour

$880

per month

4.8(0 reviews)

Kenya

Member since December 2025

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed36 WPM

📶 Connection84 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Abigael

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About Abigael P.

Looking for a reliable customer experience specialist? Abigael has spent 4 years mastering this role. Day-to-day tasks span Shopify, Customer Support, Phone Support, Combinatorial Problem Solving. Start at $5.5 per hour, or $880 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Abigael's Rate

$880/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Experience Specialist

I help eCommerce brands turn customer support into a growth channel, not a daily headache. With 4+ years of experience supporting global brands across chat, email, voice, and social media, I specialize in customer experience operations for Shopify-based businesses using Zendesk and Gorgias. Many founders I work with struggle with: – Overwhelming support tickets – Slow response times – Refund-heavy conversations – Inconsistent support across channels I help solve this by: – Managing multi-channel support (chat, email, social, voice) – Creating efficient workflows in Zendesk & Gorgias – Using Shopify data to resolve issues faster – Handling escalations with empathy and clarity I’ve supported high-volume, customer-facing teams for brands like TalentPop, JetBlue Airways, and Vacasa, and I thrive in fast-paced, remote environments where customer trust matters. If you’re a founder or CX lead looking to scale without burning out your support team, let’s connect.

$5.50

Hourly Rate

$880

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Shopify Customer Support Phone Support Combinatorial Problem Solving Customer Experience Customer Retention Cold Calling Administrative Support Lead Generation Email Support Prospecting High Ticket Sales E-Commerce Support Workflow Management Operations Specialist

Languages

EnglishFilipino

Industries Supported

Hire Abigael for: VA for Shopify Stores, VA for E-commerce, VA for Dropshipping, VA for Law Firms, VA for Healthcare

Client Reviews

👨‍💻

Kevin Anderson - 4 months ago

Digital Marketing

Best hire we've made this year. Quality work every single time.

Frequently Asked Questions about Abigael P.

Can I interview Abigael before hiring?

Absolutely! You can request a video interview with Abigael before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Abigael work in?

Abigael is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Abigael work full-time and weekends?

Yes, Abigael is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Abigael use?

Abigael is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Abigael start?

Abigael can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Abigael sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Abigael to sign. This ensures your confidential business information stays protected.