Mohammed A. - Customer Service & Client Relations Specialist | Remote Support, CRM & Technical Troubleshooting

Nigeria

per hour

$960

per month

4.8(0 reviews)

Nigeria

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed68 WPM

📶 Connection67 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Mohammed

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About Mohammed A.

Looking for a reliable customer service & client relations specialist | remote support, crm & technical troubleshooting? Mohammed has spent 7 years mastering this role. Day-to-day tasks span Customer Service, Technical Support, Virtual Assistant, Administrative Support. Start at $6 per hour, or $960 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Mohammed's Rate

$960/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service & Client Relations Specialist | Remote Support, CRM & Technical Troubleshooting

Dependable, detail-oriented customer service and support professional with over 7 years of combined experience in customer relationship management, technical support, and remote operations. Currently working as a Relationship Manager at Moniepoint Nigeria, managing a full client portfolio and consistently exceeding performance targets — including a 100% Top Client Retention Rate (against a 92% target) and an 87.5% Account Activity Rate (against a 72% target). My background spans front-line customer support (calls, live chat/ticketing, account management), technical troubleshooting (99% system uptime as an IT Support Officer), and structured field reporting and data quality assurance. I'm experienced with CRM and ticketing platforms including Zoho Desk and Zoho Cliq, as well as Microsoft Office and Google Workspace tools. I communicate fluently in English and Hausa, and I'm comfortable handling complaint resolution, escalations, and first-contact resolution with empathy and professionalism. I hold a B.Sc. in Computer Science and am currently completing an M.Sc. in Financial Engineering. I have a dedicated home workspace with reliable high-speed internet and backup power, and I'm immediately available for full-time remote work, including flexible evening and weekend hours. I take ownership of my performance metrics and bring consistency, accountability, and a genuine commitment to customer satisfaction to every role.

Hourly Rate

$960

Monthly (Est.)

Full-Time

Availability

7 years

Experience

Jobs Done

Skills & Expertise

Customer Service Technical Support Virtual Assistant Administrative Support Chat Support Email Support Data Entry Specialist CRM Management Quality Analyst Phone and Email Support

Languages

EnglishFilipino

Industries Supported

Hire Mohammed for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Law Firms, VA for Healthcare

Client Reviews

👩‍🦳

Laura Martinez - 3 months ago

Travel Agency

Working with Mohammed has been a game-changer for our business.

Frequently Asked Questions about Mohammed A.

Can I interview Mohammed before hiring?

Absolutely! You can request a video interview with Mohammed before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Mohammed work in?

Mohammed is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Mohammed work full-time and weekends?

Yes, Mohammed is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Mohammed use?

Mohammed is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Mohammed start?

Mohammed can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Mohammed sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mohammed to sign. This ensures your confidential business information stays protected.