*Licensed Professional Teacher *9-year working in BPO industry - Customer Service Representative - Support Coach - Subject Matter Expert - Team Leader - Team Manager *Strengths - Excellent multitasking skills - Organized and keen to details - Excellent communication skills - Conflict resolution skills - Ability to work with different personal type and approach - Inspire and motivate teamwork for achieving goals - Decision Making Abilities - Balance between personal life and professional life EMPLOYMENT HISTORY: Customer Service Rep./Support Coach/Subject Matter Expert/Team Manager | Alorica Philippines April 2017 - October 2021 -Monitors, supervises ad coached team to achieve client goal and KPIs to contribute to the growth of the organization -Inspires team in creating environment that promotes open communication, encourages bonding of team members and flexibility -Caters wireless related concerns -Identifies customer’s needs, clarifies information, researched every issue and provided long-term and first call resolution Customer Service Representative / Subject Matter Expert / Team Leader | Omniglobe International Philippines September 2014 - March 2017 • Team Leader (interim) - focuses on developing skills of the agents through coaching and training • Subject Matter Expert - responsible in supporting the agents; helped them learn and understand the business • Customer Service Rep - handled order support for telco account Teacher / Educator | Our Lady of Fatima Academy May 2012 - April 2014 • Chemistry and Physics Teacher - Responsible for preparing lesson plans and educating students at secondary levels - Provides learning activities that take count of the needs and well-being of individual learners as well as group of learners - Motivates learners to develop their ability and aspiration to learn