Liecel B. - Customer Service Rep/ Team Manager / Licensed Professional Teacher

Philippines

$3.75

per hour

$600

per month

3.8(0 reviews)

Philippines

Member since March 2022

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed50 WPM

📶 Connection77 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Liecel

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About Liecel B.

Looking for a reliable customer service rep/ team manager / licensed professional teacher? Liecel has spent 1 years mastering this role. Day-to-day tasks span Cloud Data, Communications, Customer Support, Email Handling. Start at $3.75 per hour, or $600 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Liecel's Rate

$600/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Rep/ Team Manager / Licensed Professional Teacher

*Licensed Professional Teacher *9-year working in BPO industry - Customer Service Representative - Support Coach - Subject Matter Expert - Team Leader - Team Manager *Strengths - Excellent multitasking skills - Organized and keen to details - Excellent communication skills - Conflict resolution skills - Ability to work with different personal type and approach - Inspire and motivate teamwork for achieving goals - Decision Making Abilities - Balance between personal life and professional life EMPLOYMENT HISTORY: Customer Service Rep./Support Coach/Subject Matter Expert/Team Manager | Alorica Philippines April 2017 - October 2021 -Monitors, supervises ad coached team to achieve client goal and KPIs to contribute to the growth of the organization -Inspires team in creating environment that promotes open communication, encourages bonding of team members and flexibility -Caters wireless related concerns -Identifies customer’s needs, clarifies information, researched every issue and provided long-term and first call resolution Customer Service Representative / Subject Matter Expert / Team Leader | Omniglobe International Philippines September 2014 - March 2017 • Team Leader (interim) - focuses on developing skills of the agents through coaching and training • Subject Matter Expert - responsible in supporting the agents; helped them learn and understand the business • Customer Service Rep - handled order support for telco account Teacher / Educator | Our Lady of Fatima Academy May 2012 - April 2014 • Chemistry and Physics Teacher - Responsible for preparing lesson plans and educating students at secondary levels - Provides learning activities that take count of the needs and well-being of individual learners as well as group of learners - Motivates learners to develop their ability and aspiration to learn

$3.75

Hourly Rate

$600

Monthly (Est.)

Part-Time

Availability

1 years

Experience

Jobs Done

Skills & Expertise

Cloud Data Communications Customer Support Email Handling Order Processing Leadership Development Live Chat Operator Content Moderation

Languages

EnglishFilipino

Industries Supported

Hire Liecel for: VA for SaaS, VA for Consultants, VA for Coaches, VA for E-commerce, VA for Retail

Client Reviews

👩‍🔬

Stephanie Clark - 4 months ago

Health & Wellness

Liecel is thorough, detail-oriented, and incredibly responsive.

Frequently Asked Questions about Liecel B.

Can I interview Liecel before hiring?

Absolutely! You can request a video interview with Liecel before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Liecel work in?

Liecel is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Liecel work full-time and weekends?

Yes, Liecel is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Liecel use?

Liecel is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Liecel start?

Liecel can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Liecel sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Liecel to sign. This ensures your confidential business information stays protected.