Queen N. - Customer Service Representative | Email, Chat and Phone

Nigeria

$10

per hour

$1,600

per month

4.5(0 reviews)

Nigeria

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed72 WPM

📶 Connection97 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Queen

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Queen N.

With 3 years of hands-on experience, Queen brings proven expertise as a customer service representative | email, chat and phone . Core competencies include Zendesk, Communications, Customer Service, Customer Retention. Rates: $10/hour or $1,600/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Queen's Rate

$1,600/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Representative | Email, Chat and Phone

Hi, I'm Queen! I am a Customer Service Representative and Virtual Assistant with over 3 years of experience helping businesses take great care of their customers. I have handled more than 80 customer conversations a day across phone, email, and live chat. I know how to solve a problem fast, without losing the human touch. In my last role, I lowered repeat customer questions by 30% and kept a 95% accuracy score. I also helped my team improve their performance by 20% through better teamwork and communication. I am skilled in tools like Zendesk, Freshdesk, HubSpot, and Salesforce. I know how to keep clean, accurate records so nothing falls through the cracks. I am calm under pressure, and I know how to turn an upset customer into a happy one. As a Virtual Assistant, I can also help with calendar management, email management, and day-to-day admin support, so you can focus on growing your business while I handle the details. I care about doing things right the first time. I show up on time, I communicate clearly, and I treat every customer like they matter, because they do. If you need someone reliable, kind, and skilled to support your customers or your business, I would love to work with you.

$10

Hourly Rate

$1,600

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Zendesk Communications Customer Service Customer Retention Freshdesk

Languages

EnglishFilipino

Industries Supported

Hire Queen for: VA for SaaS, VA for E-commerce, VA for Retail

Client Reviews

💃

Ashley Martin - 6 months ago

Event Planning

Our events run smoother thanks to Queen's organizational skills.

Frequently Asked Questions about Queen N.

Can I interview Queen before hiring?

Absolutely! You can request a video interview with Queen before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Queen work in?

Queen is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Queen work full-time and weekends?

Yes, Queen is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Queen use?

Queen is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Queen start?

Queen can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Queen sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Queen to sign. This ensures your confidential business information stays protected.