Olympializa W. - Customer Service Representative |Inbound & Outbound

Kenya

per hour

$960

per month

4.6(0 reviews)

Kenya

Member since August 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed37 WPM

📶 Connection44 Mbps

✅ Success Rate100%

Meet Olympializa

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Hourly Rate ($)

Hours per Week

How to Hire Olympializa

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Olympializa W.

Olympializa works as a dedicated customer service representative |inbound & outbound with 3 years of professional experience. Olympializa focuses on Zendesk, Customer Service, Data Entry, Phone Support for clients worldwide. Available at $6 hourly ($960 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Olympializa's Rate

$960/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Representative |Inbound & Outbound

I'm a customer support professional based in Nairobi, Kenya, with 3+ years of experience delivering fast, accurate, and empathetic service across chat, email, and phone in high-volume remote environments. Most recently, I supported JetBlue Airlines customers via CCI Kenya, handling 100-150+ daily contacts, resolving the majority on first contact, and maintaining clean records in Zendesk and Salesforce Service Cloud. I've also led a customer service team of 3–5 staff at Gemini Events Decor, managed B2B collections and reconciliations as a Finance Intern at The Great Rift Valley Lodge, and handled order coordination, escalations, and customer records as both a Sales Administrator and Customer Service Representative at CFI FMCG. Along the way I have worked hands-on with Zendesk, Freshdesk, Intercom, HubSpot Service, Salesforce Service Cloud, Gorgias, Slack, Zoom, and Google Workspace, plus Advanced Excel, QuickBooks, and Sage from my finance background, and I'm currently completing my CPA Foundation and a Salesforce Administrator certification. What ties it together is a calm, detail-driven approach: I resolve issues quickly, document everything accurately, and keep the people I'm supporting, customers and teammates alike, informed every step of the way.

Hourly Rate

$960

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Zendesk Customer Service Data Entry Phone Support Finance Administrative Support Chat Support

Languages

EnglishFilipino

Industries Supported

Hire Olympializa for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

👨‍🦱

James Wilson - 2 months ago

Real Estate Group

Great communication and solid work. Minor learning curve but overall excellent.

Portfolio

Frequently Asked Questions about Olympializa W.

Can I interview Olympializa before hiring?

Absolutely! You can request a video interview with Olympializa before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Olympializa work in?

Olympializa is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Olympializa work full-time and weekends?

Yes, Olympializa is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Olympializa use?

Olympializa is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Olympializa start?

Olympializa can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Olympializa sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Olympializa to sign. This ensures your confidential business information stays protected.