Greg J. - Customer Service Representative / Online Research

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Customer Service Representative / Online Research

Customer Service Representative with over five years of experience delivering exceptional customer support across e-commerce, retail, technical support, and financial services. Skilled at resolving customer concerns efficiently, building positive customer relationships, and providing solutions that enhance customer satisfaction and loyalty. Throughout my career, I have supported customers for globally recognized brands, including FTD.com, where I assisted customers with flower and gift orders, order modifications, deliveries, and issue resolution. As an H&R Tax Refund Representative, I handled customer inquiries regarding tax refunds, account information, and payment status while maintaining confidentiality and accuracy. As a Technical Support Representative for Lenovo Hardware Warranty, I provided troubleshooting assistance for hardware-related issues, processed warranty claims, coordinated repairs, and guided customers through technical solutions with patience and professionalism. I also worked with Macy'[hidden] and Bloomingdale'[hidden] at Sitel Tarlac, supporting customers with online shopping, order tracking, returns, exchanges, billing inquiries, and product information. My experience in high-volume contact center environments has strengthened my communication, problem-solving, multitasking, and conflict-resolution skills. I am committed to delivering outstanding customer experiences, adapting quickly to new systems and processes, and consistently meeting performance goals while maintaining empathy, professionalism, and attention to detail.

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Hire Greg for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare