Ysabella M. - Customer Service Representative | Social Media Manager | General Virtual Assistant

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Customer Service Representative | Social Media Manager | General Virtual Assistant

Results-driven professional with over 3 years of experience in appointment setting, sales, customer service, and administrative support. Skilled in lead generation, cold calling, CRM management, and client communications. Proven ability to consistently meet targets, build strong client relationships, and deliver high-quality results in fast-paced environments while continuously improving processes and performance. PROFESSIONAL WORK EXPERIENCE Appointment Setter / Cold Caller (February 2025 - March 2026) Jeritek LLC - Conducted 150-250 outbound cold calls to qualify leads, build client interest, and schedule appointments for the sales team. - Researched and verified prospect information through LinkedIn and online sources to identify qualified opportunities. - Maintained accurate lead records, call activities, and pipeline updates using GoHighLevel (GHL) CRM. - Consistently met or exceeded appointment-setting targets through effective communication and follow-up strategies. - Submitted detailed End-of-Day (EOD) reports and continuously improved outreach techniques to increase conversion rates and overall performance. Appointment Setter (February 2024 - January 2025) Wheelzy - Managed 150-250 outbound and 30-40 inbound daily calls, negotiating offers with U.S. car sellers to secure competitive pricing. - Closed sales through structure interactions, consistently meeting performance goals. - Followed scripts and communication processes to maintain professionalism and clarity. - Documented all transactions accurately in Salesforce and coordinated with internal teams. - Delivered excellent customer service, balancing company interests with client satisfaction. Customer Service Representative (March 2023 - January 2024) Verizon Wireless, Foundever - Managed client accounts, ensuring timely and effective resolution of customer inquiries and concerns. - Promoted and sold company products and services, consistently meeting and exceeding sales targets. - Negotiated terms and built strong client relationships, improving overall customer satisfaction. - Coordinated with cross-functional departments to deliver accurate and efficient client solutions. - Maintained accurate documentation of transactions, ensuring transparency and traceability. - Demonstrated adaptability and professionalism in a fast-paced, performance-driven environment.

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Hire Ysabella for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Agencies, VA for Startups