Rita W. - Customer Service Representative | Support Specialist

Kenya

$3.50

per hour

$560

per month

4.2(0 reviews)

Kenya

Member since August 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed80 WPM

📶 Connection41 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Rita

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Rita W.

Looking for a reliable customer service representative | support specialist? Rita has spent 1 years mastering this role. Day-to-day tasks span Zendesk, Customer Service, Inside Sales, Telecom Sales. Start at $3.5 per hour, or $560 monthly for 40 hours/week.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Rita's Rate

$560/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Representative | Support Specialist

Customer service professional with experience across sales, resolution, and billing support for North American clients at CCI Kenya, handling high-volume inbound and outbound interactions. Skilled in CRM management (Salesforce, Zendesk), de-escalation, upselling, and cross-functional collaboration, with a track record of maintaining accuracy and service quality across two distinct campaign types. Strong written and verbal communicator with a journalism background in research, documentation, and content development.

$3.50

Hourly Rate

$560

Monthly (Est.)

Full-Time

Availability

1 years

Experience

Jobs Done

Skills & Expertise

Zendesk Customer Service Inside Sales Telecom Sales Complaint Management Call Handling CRM Management Sales and Billing Representative

Languages

EnglishFilipino

Industries Supported

Hire Rita for: VA for SaaS, VA for E-commerce, VA for Retail, VA for B2B, VA for Real Estate

Client Reviews

✨

Danielle Phillips - 1 year ago

Skincare Brand

Rita's social media management has boosted our engagement 300%!

Frequently Asked Questions about Rita W.

Can I interview Rita before hiring?

Absolutely! You can request a video interview with Rita before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Rita work in?

Rita is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Rita work full-time and weekends?

Yes, Rita is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Rita use?

Rita is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Rita start?

Rita can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Rita sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Rita to sign. This ensures your confidential business information stays protected.