Alice N. - Customer service representative | Technical support specialist

Kenya

$6.90

per hour

$1,104

per month

4.5(0 reviews)

Kenya

Member since August 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed39 WPM

📶 Connection58 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Alice

1
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2
Request an interview
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3
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About Alice N.

With 3 years of hands-on experience, Alice brings proven expertise as a customer service representative | technical support specialist. Core competencies include Customer Service, Technical Support, Data Analysis, Administrative Support. Rates: $6.9/hour or $1,104/month for dedicated support.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Alice's Rate

$1,104/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer service representative | Technical support specialist

I am a dedicated Customer Service Representative and Technical Support Specialist with experience supporting international customers, resolving technical and service-related issues and working in fast-paced environments. In my current customer service role, I handle high volumes of customer inquiries through phone and email while using CRM platforms such as Zendesk, Salesforce and Genesys. I am experienced in problem-solving, conflict resolution, accurate data entry, documentation and maintaining high service standards while meeting performance targets. My IT background further strengthens my ability to provide virtual assistance. I have hands-on experience in technical troubleshooting, system administration, networking, software installation, remote support and database management. I also have a Bachelor of Science in Information Technology and experience in data analysis and annotation. As a Virtual Assistant and Customer Service Representative, I can offer clients reliable communication, prompt responses, strong attention to detail, technical problem-solving, accurate documentation and professional customer support. I am adaptable, organized, comfortable working independently and able to manage multiple tasks while maintaining quality. My goal is to make clients' work easier by providing dependable support and ensuring their customers receive a positive and professional experience.

$6.90

Hourly Rate

$1,104

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Customer Service Technical Support Data Analysis Administrative Support CRM Management Virtual Assistance and Client Support

Languages

EnglishFilipino

Industries Supported

Hire Alice for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Law Firms, VA for Healthcare

Client Reviews

🚗

Gregory Nelson - 9 months ago

Automotive Dealer

Professional approach and excellent follow-through on all tasks.

Frequently Asked Questions about Alice N.

Can I interview Alice before hiring?

Absolutely! You can request a video interview with Alice before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Alice work in?

Alice is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Alice work full-time and weekends?

Yes, Alice is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Alice use?

Alice is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Alice start?

Alice can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Alice sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Alice to sign. This ensures your confidential business information stays protected.