Sheena L. - Customer Service Representative/ Virtual Assistant

Philippines

per hour

$800

per month

4.3(0 reviews)

Philippines

Member since January 2022

Replies within a few days

💻Technical Readiness

⏱️ Response TimeReplies within a few days

⌨️ Typing Speed34 WPM

📶 Connection39 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Sheena

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Sheena L.

Looking for a reliable customer service representative/ virtual assistant? Sheena has spent 4 years mastering this role. Day-to-day tasks span Google Chrome, Microsoft, Architectural Rendering, Customer Service. Start at $5 per hour, or $800 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Sheena's Rate

$800/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Representative/ Virtual Assistant

A dedicated and detail-oriented professional with 4+ years of experience in customer service, including 2 years as a retention specialist. Proven ability to handle diverse customer inquiries, resolve issues promptly, and maintain an 85% customer satisfaction rate through efficient communication and problem-solving. Skilled in managing multiple tasks, offering administrative support, and fostering customer loyalty by spearheading retention initiatives. Proficient in various CRM tools, adept at delivering personalized solutions, and experience in fast-paced environments, known for a proactive approach, strong organizational skills, and a passion for helping customers achieve their goals.

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Google Chrome Microsoft Architectural Rendering Customer Service Customer Support Data Entry Virtual Assistant Calendar Management Cold Calling Content Moderation

Languages

EnglishFilipino

Industries Supported

Hire Sheena for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

🍽️

Melissa Stewart - 1 year ago

Catering Business

Great support for our event coordination. Sheena is a team player!

Frequently Asked Questions about Sheena L.

Can I interview Sheena before hiring?

Absolutely! You can request a video interview with Sheena before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Sheena work in?

Sheena is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Sheena work full-time and weekends?

Yes, Sheena is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Sheena use?

Sheena is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Sheena start?

Sheena can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Sheena sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Sheena to sign. This ensures your confidential business information stays protected.