Abigail O. - Customer Service Representative

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Customer Service Representative

Hi, I’m Abigail Otevwetiroro. I help businesses keep their customers happy, even on the busiest, most chaotic days. I learned customer service in a fast-food company, where there’s no room to hide. Phones ring non-stop, customers are hungry and impatient, and every complaint needs a calm answer right away. I handled calls, replied to reviews, and answered questions in social media DMs. I also tracked payments, balanced daily cash against e-payments, and handled refunds when the situation called for it. For refunds, I always walked management through the full case first and followed protocol. That taught me that a good fix protects both the customer and the company. I also reached out to customers and vendors, negotiated, closed deals, and scheduled meetings between clients and the MD. So I understand customer service as part of how a business grows, not only as problem-solving. Right now I’m training in IT Support and Customer Support, so I troubleshoot as well as listen. When something isn’t working, I stay calm, work through it step by step, and keep going until it’s fixed. I work in Zendesk, HubSpot, Trello, Zapier, Slack, Calendly, Airtable, and Google Drive, so I settle into a new system quickly. What I bring to your team: Fewer unhappy customers, because I listen first and fix the real problem Quick, friendly replies that make people feel heard Organized follow-ups, so no ticket, message, or appointment gets forgotten Honest, careful handling of money and sensitive details A teammate who learns fast and takes ownership without being chased Startups need people who care, adapt quickly, and treat the customer like they matter. That’s me. I’m fully remote, available Monday to Friday, 8 AM to 5 PM EST, and ready to start. Let’s make your customers love your business.

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Hire Abigail for: VA for Agencies, VA for Startups, VA for E-commerce, VA for B2B, VA for SaaS