Grace O. - Customer service representative

Nigeria

per hour

$1,120

per month

4.7(0 reviews)

Nigeria

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed61 WPM

📶 Connection58 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Grace

1
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Grace O.

Grace specializes in customer service representative work, backed by 5 years in the field. Grace handles Computer Science and Communications, plus Phone Support and Virtual Assistant. Book Grace for $7/hr - full-time monthly rate is $1,120.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Grace's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer service representative

With over four years of experience in customer service, customer success, and operations, I have built strong expertise in customer communication, issue resolution, relationship management, and delivering excellent customer experiences. A key part of my experience was working as a Member Service Representative with The Gathering Spot in Atlanta, USA, where I supported members and handled customer service responsibilities while working within the U.S. time zone and schedule. This experience strengthened my ability to work effectively with international customers, maintain professionalism across different time zones, respond promptly to enquiries, and provide consistent support in a fast-paced environment. I am therefore very comfortable working schedules that align with U.S. business hours and adjusting my availability when required. I am fully comfortable with the working requirements of this role. I can work online for 10+ hours each day, I am available to work occasional odd hours when required, and I can work weekends as part of my regular schedule. I also have a functional laptop, reliable internet connection, and dependable power backup to ensure uninterrupted remote work. Beyond customer support, my experience with CRM and support platforms has equipped me to manage customer enquiries, follow up on requests, resolve complaints, maintain accurate records, and handle multiple priorities efficiently. I am patient, proactive, detail-oriented, and solution-focused, with a strong commitment to customer satisfaction. I would be delighted to bring my customer service experience, international work exposure, and flexibility to your team.

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Computer Science Communications Phone Support Virtual Assistant Live Chat Operator Cold Calling Appointment Setting Chat Support Email Support E-Commerce Support

Languages

EnglishFilipino

Industries Supported

Hire Grace for: VA for SaaS, VA for Consultants, VA for Coaches, VA for E-commerce, VA for Retail

Client Reviews

🚗

Gregory Nelson - 9 months ago

Automotive Dealer

Professional approach and excellent follow-through on all tasks.

Frequently Asked Questions about Grace O.

Can I interview Grace before hiring?

Absolutely! You can request a video interview with Grace before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Grace work in?

Grace is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Grace work full-time and weekends?

Yes, Grace is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Grace use?

Grace is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Grace start?

Grace can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Grace sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Grace to sign. This ensures your confidential business information stays protected.