Gladys M. - Customer Service Representative

Philippines

per hour

$800

per month

4.3(0 reviews)

Philippines

Member since April 2021

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed63 WPM

📶 Connection82 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Gladys

1
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Gladys M.

Gladys specializes in customer service representative work, backed by 10+ years in the field. Gladys handles Medical Writing and Customer Service, plus Data Entry and Virtual Assistant. Book Gladys for $5/hr - full-time monthly rate is $800.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Gladys's Rate

$800/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Representative

I bring over 10 years of experience in the BPO industry, with deep expertise in healthcare support services—including claims, billing and enrollment, financial account management, and recovery for a U.S.-based healthcare company. I spent 8 years as a frontline associate, building a strong foundation in process accuracy, client service, and cross-functional collaboration. My consistent performance and leadership skills earned me a promotion to Team Leader, a role I’ve held for the past 2 years. During this time, I led high-performing teams, improved operational efficiency, and was proud to receive multiple awards for being a top-performing team leader. I’m now actively exploring new opportunities where I can continue to grow as a people leader and bring my healthcare operations background, team management experience, and commitment to quality to a new environment. I’m especially interested in roles that value leadership, continuous improvement, and customer-centered service. Let’s connect—I'm open to new challenges, collaborations, and conversations.

Hourly Rate

$800

Monthly (Est.)

Part-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Medical Writing Customer Service Data Entry Virtual Assistant Data Analysis Call Handling Administrative Support

Languages

EnglishFilipino

Industries Supported

Hire Gladys for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

🏛️

Ryan Collins - 1 year ago

Architecture Firm

Organized, punctual, and handles complex scheduling perfectly.

Frequently Asked Questions about Gladys M.

Can I interview Gladys before hiring?

Absolutely! You can request a video interview with Gladys before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Gladys work in?

Gladys is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Gladys work full-time and weekends?

Yes, Gladys is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Gladys use?

Gladys is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Gladys start?

Gladys can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Gladys sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Gladys to sign. This ensures your confidential business information stays protected.