Hellen O. - Customer Service Specialist (Remote)

Kenya

$300

per hour

$48,000

per month

4.1(0 reviews)

Kenya

Member since September 2024

Replies within a few days

💻Technical Readiness

⏱️ Response TimeReplies within a few days

⌨️ Typing Speed65 WPM

📶 Connection70 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Hellen

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About Hellen O.

A Kenya-based customer service specialist (remote), Hellen combines 3 years of experience with a 4.1-star track record. Skilled in Social Media Management and 3 other areas including Customer Service, Data Entry, Virtual Assistant. Hire Hellen at $300/hr or $48,000/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Hellen's Rate

$48,000/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Specialist (Remote)

As a dedicated and detail-oriented Customer Service Specialist, I excel in providing exceptional support and assistance to clients in a remote setting. With a strong background in customer service and virtual assistance, I am skilled in handling inquiries, resolving issues, and ensuring a positive customer experience. My key strengths include: Communication Skills: Proficient in verbal and written communication, ensuring clarity and professionalism in all interactions. Problem-Solving Abilities: Quick to identify issues and implement effective solutions to enhance customer satisfaction. Technical Proficiency: Experienced with various customer service tools and software, enabling efficient management of customer interactions and data. Time Management: Capable of prioritizing tasks and managing multiple inquiries simultaneously while maintaining high service standards. Empathy and Patience: Understanding and addressing customer needs with empathy, ensuring a positive and supportive experience. I am passionate about fostering strong customer relationships and committed to delivering high-quality service, contributing to overall business success in a remote environment.

$300

Hourly Rate

$48,000

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Social Media Management Customer Service Data Entry Virtual Assistant Customer Experience Organization Design Travel Planning Content Creation Email Technical Support Google Docs

Languages

EnglishFilipino

Industries Supported

Hire Hellen for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Retail

Client Reviews

🧑‍💻

Matthew Robinson - 6 months ago

Tech Consulting

Smart, efficient, and always goes the extra mile. Fantastic!

Frequently Asked Questions about Hellen O.

Can I interview Hellen before hiring?

Absolutely! You can request a video interview with Hellen before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Hellen work in?

Hellen is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Hellen work full-time and weekends?

Yes, Hellen is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Hellen use?

Hellen is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Hellen start?

Hellen can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Hellen sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Hellen to sign. This ensures your confidential business information stays protected.