Roan M. - Customer Service Specialist | Virtual Assistant

Philippines

per hour

$960

per month

5.0(0 reviews)

Philippines

Member since October 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed79 WPM

📶 Connection95 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Roan

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Roan M.

Roan works as a dedicated customer service specialist | virtual assistant with 5 years of professional experience. Roan focuses on Documentation, Twilio, Zendesk, Customer Support for clients worldwide. Available at $6 hourly ($960 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Roan's Rate

$960/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Specialist | Virtual Assistant

I am a customer service professional with 5 years of experience providing support to customers across the USA, Canada, and Puerto Rico. My background includes handling phone calls, live chats, SMS, and email inquiries, resolving payment and account concerns, processing refunds, and maintaining accurate documentation. I am experienced in using customer service platforms and digital tools such as Zendesk, Microsoft Office, Google Sheets, Twilio, Verint, and Amazon Connect. I am detail-oriented, adaptable, organized, and committed to providing excellent customer service while ensuring that concerns are handled efficiently and professionally. I am now looking to apply my experience and technical skills in a Virtual Assistant role where I can help businesses manage customer inquiries, administrative tasks, data entry, email communication, and day-to-day operations. I am eager to learn new tools, grow professionally, and contribute to a team's success.

Hourly Rate

$960

Monthly (Est.)

Freelance

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Documentation Twilio Zendesk Customer Support Data Entry Microsoft Office Phone Support Customer Retention Live Chat Operator Email Support

Languages

EnglishFilipino

Industries Supported

Hire Roan for: VA for Insurance, VA for Healthcare, VA for Finance, VA for SaaS, VA for Consultants

Client Reviews

⚽

Eric Campbell - 10 months ago

Sports Equipment

Good work and reliable communication. Happy with the results.

Portfolio

Frequently Asked Questions about Roan M.

Can I interview Roan before hiring?

Absolutely! You can request a video interview with Roan before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Roan work in?

Roan is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Roan work full-time and weekends?

Yes, Roan is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Roan use?

Roan is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Roan start?

Roan can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Roan sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Roan to sign. This ensures your confidential business information stays protected.