Edward O. - Customer Service Supervisor | 4+ Years BPO & eCommerce Support | Virtual Assistant | Technician

Kenya

per hour

$1,120

per month

4.7(0 reviews)

Kenya

Member since June 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed90 WPM

📶 Connection46 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Edward

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2
Request an interview
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About Edward O.

Looking for a reliable customer service supervisor | 4+ years bpo & ecommerce support | virtual assistant | technician? Edward has spent 5 years mastering this role. Day-to-day tasks span Customer Service, Customer Support, Virtual Assistant. Start at $7 per hour, or $1,120 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Edward's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Supervisor | 4+ Years BPO & eCommerce Support | Virtual Assistant | Technician

I'm a customer service professional and certified Virtual Assistant with 4+ years of experience helping businesses deliver outstanding customer experiences — from frontline support to team leadership. My background spans BPO operations, eCommerce customer success, and remote virtual assistance. I've worked with global platforms in the ride-hailing and eCommerce industries, consistently achieving 95%+ satisfaction scores and driving measurable improvements in retention and team performance. What I do best: → Manage high-volume email and ticket-based customer support → Onboard and retain customers with care and clarity → Provide organised, proactive virtual assistance to busy teams → Coach and develop customer service agents → Use data and feedback to improve service quality Tools I work with: Zendesk · Intercom · Beehive · Jira · Slack · ClickUp · Shopify · Microsoft Teams I'm currently open to remote Customer Service and Virtual Assistant roles — full-time or part-time. If you're looking for someone who takes ownership and shows up, let's connect.

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Virtual Assistant

Languages

EnglishFilipino

Industries Supported

Hire Edward for: VA for SaaS, VA for E-commerce, VA for Retail

Client Reviews

👨‍💻

Kevin Anderson - 4 months ago

Digital Marketing

Best hire we've made this year. Quality work every single time.

Frequently Asked Questions about Edward O.

Can I interview Edward before hiring?

Absolutely! You can request a video interview with Edward before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Edward work in?

Edward is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Edward work full-time and weekends?

Yes, Edward is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Edward use?

Edward is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Edward start?

Edward can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Edward sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Edward to sign. This ensures your confidential business information stays protected.