Lorena Q. – Customer Service VA | General Virtual Assistant

Q: Can I interview Lorena before hiring?

Absolutely! You can request a video interview with Lorena before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Lorena work in?

Lorena is based in Philippines and can adjust their schedule to overlap with your business hours.

Q: Can Lorena work full-time and weekends?

Yes, Lorena is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Lorena use?

Lorena is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Lorena start?

Lorena can typically start within 24-48 hours after you finalize the contract.

Q: Does Lorena sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Lorena to sign.

Philippines

$6.60

per hour

$1,056

per month

4.8(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed49 WPM

📶 Connection49 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Lorena

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Lorena Q.

With 8 years of hands-on experience, Lorena brings proven expertise as a customer service va | general virtual assistant . Core competencies include Customer Service, Data Entry, Live Chat Operator. Rates: $6.6/hour or $1,056/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Lorena's Rate

6.60

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service VA | General Virtual Assistant

Detail-oriented Virtual Assistant with 8+ years of experience in customer service within the BPO industry, supporting clients across phone, email, and chat channels. Skilled in handling billing concerns, technical troubleshooting (TV, internet, mobile), and resolving complex customer issues with efficiency and empathy. Experienced in inbound and outbound communication, including sales and telemarketing, with a strong ability to build rapport and deliver solutions that drive customer satisfaction. Highly organized and process-driven, with a proven track record of managing high-volume tasks while maintaining accuracy and attention to detail. Currently transitioning into the Virtual Assistant space, bringing strengths in: • Email & inbox management • Customer support (phone, chat, email) • Data entry & CRM handling • Lead generation & basic Amazon product research • Calendar management & administrative support

$6.60

Hourly Rate

$1,056

Monthly (Est.)

Full-Time

Availability

8 years

Experience

Jobs Done

Skills & Expertise

Customer Service Data Entry Live Chat Operator

Languages

EnglishFilipino

Industries Supported

Hire Lorena for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

👨‍⚕️

Daniel Harris• 5 months ago

Finance Solutions

Accurate, timely, and professional. Everything you want in a VA.

Frequently Asked Questions about Lorena Q.

Can I interview Lorena before hiring?

Absolutely! You can request a video interview with Lorena before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Lorena work in?

Lorena is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Lorena work full-time and weekends?

Yes, Lorena is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Lorena use?

Lorena is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Lorena start?

Lorena can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Lorena sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Lorena to sign. This ensures your confidential business information stays protected.