NYAGA M. - Customer Service | Virtual Assistant

Kenya

per hour

$1,440

per month

4.8(0 reviews)

Kenya

Member since May 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed67 WPM

📶 Connection96 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire NYAGA

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About NYAGA M.

NYAGA specializes in customer service | work, backed by 5 years in the field. NYAGA handles Bookkeeping and Call Center, plus Customer Service and Customer Support. Book NYAGA for $9/hr - full-time monthly rate is $1,440.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

NYAGA's Rate

$1,440/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service | Virtual Assistant

Customer Service Professional with 5+ years of 100% remote experience delivering first-contact resolution across inbound email, live chat, and multi-channel support for global e-commerce, SaaS, and technology clients. Nationally recognized as Kenya's Number 1 Best Student in Communication Skills (KASNEB, April 2022), bringing elite written and verbal communication that resolves customer inquiries accurately, efficiently, and in full alignment with brand standards. Proven record of managing 10+ concurrent client accounts with 100% SLA adherence, reducing issue-resolution and follow-up cycles by 40%, and automating workflows to cut turnaround times by 63%. Proficient in Zendesk CRM ticketing, HubSpot, Salesforce, ERP systems, and multi-system navigation for order management, documentation, and escalation support. Certified in Customer Relationship Management (UniAthena, 2025). Fully equipped with a dedicated home office and high-speed internet for immediate deployment on U.S. EST business hours.

Hourly Rate

$1,440

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Bookkeeping Call Center Customer Service Customer Support Customer Experience Customer Service Support Know Your Customer

Languages

EnglishFilipino

Industries Supported

Hire NYAGA for: VA for Accounting Firms, VA for Small Business, VA for SaaS, VA for E-commerce, VA for Retail

Client Reviews

🧔

Christopher Davis - 3 months ago

SaaS Startup

Top-tier virtual assistant. Reliable, smart, and takes initiative.

Frequently Asked Questions about NYAGA M.

Can I interview NYAGA before hiring?

Absolutely! You can request a video interview with NYAGA before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does NYAGA work in?

NYAGA is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can NYAGA work full-time and weekends?

Yes, NYAGA is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does NYAGA use?

NYAGA is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can NYAGA start?

NYAGA can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does NYAGA sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to NYAGA to sign. This ensures your confidential business information stays protected.