Mercy O. - Customer Support Agent | Customer Service Representative

Nigeria

per hour

$800

per month

4.5(0 reviews)

Nigeria

Member since October 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed74 WPM

📶 Connection38 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Mercy

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Mercy O.

With 3 years of hands-on experience, Mercy brings proven expertise as a customer support agent | customer service representative. Core competencies include Customer Support, Administrative Support, Personal Assistant, Sales Representative. Rates: $5/hour or $800/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Mercy's Rate

$800/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Agent | Customer Service Representative

I’m a proactive, customer-focused professional with over 3 years of dedicated experience, expertly connecting outstanding support with revenue enhancement. In today’s fast-paced digital world, customers crave quick and empathetic solutions, while businesses need individuals who can seamlessly transform service interactions into growth opportunities. That’s exactly what I bring to the table. Working from a fully equipped home workspace, I blend extensive helpdesk expertise with a strong sales orientation to ensure your customers feel acknowledged, appreciated, and directed toward the best solutions. *What I Bring to Your Team & Clients: *Seamless Multi-Channel Support Excellence: Whether it’s managing live chat, handling email tickets, or making inbound/outbound calls, I thrive on minimizing Average Resolution Time (ART) while consistently achieving high satisfaction ratings (95%+ CSAT). I leverage industry-standard helpdesk platforms like; Zendesk, Intercom, Freshdesk, and GoHighLevel to keep ticketing workflows organized and transparent. *Revenue-Driven Support & Upselling: Unlike typical support agents who merely close tickets, I’m trained to identify conversion opportunities. I smoothly transition from resolving technical issues or addressing product questions to consultative upselling, cross-selling, and lead follow-up—always prioritizing trust and customer experience. *Technical Agility & Product Onboarding: I specialize in SaaS troubleshooting, user onboarding, and creating internal knowledge bases/FAQs. By proactively guiding new users through the setup process, I ensure they have a smooth and successful experience.

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Customer Support Administrative Support Personal Assistant Sales Representative

Languages

EnglishFilipino

Industries Supported

Hire Mercy for: VA for Law Firms, VA for Healthcare, VA for Small Business, VA for B2B, VA for SaaS

Client Reviews

📷

Megan King - 8 months ago

Photography Studio

Mercy keeps our schedules organized and clients happy. Amazing!

Frequently Asked Questions about Mercy O.

Can I interview Mercy before hiring?

Absolutely! You can request a video interview with Mercy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Mercy work in?

Mercy is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Mercy work full-time and weekends?

Yes, Mercy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Mercy use?

Mercy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Mercy start?

Mercy can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Mercy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mercy to sign. This ensures your confidential business information stays protected.