Victoria M. - Customer Support Agent| Research & literature data

Kenya

$4.60

per hour

$736

per month

4.5(0 reviews)

Kenya

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed68 WPM

📶 Connection55 Mbps

✅ Success Rate97%

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Hours per Week

How to Hire Victoria

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About Victoria M.

A Kenya-based customer support agent| research & literature data , Victoria combines 3 years of experience with a 4.5-star track record. Skilled in Customer Support and 3 other areas including Data Entry, Telemarketing, Email Management. Hire Victoria at $4.6/hr or $736/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Victoria's Rate

$736/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Agent| Research & literature data

My name is Victoria Mwatate ,I am a proactive Customer Support Specialist and Data Assistant who loves turning complex information into smooth ,helpful experiences-whether that is solving a customer`s problem or organizing large datasets.During my work at the International Centre of Insect Physiology and Ecology(Icipe), I gained hands-on experience handling biological and literature research datasets,focusing on thorough data cleaning ,extraction, and systematic record management.Alongside my analytical background ,I am skilled in Zendesk,where i navigate ticketing workflows,dynamic messaging,macros, and ticket tagging to deliver fast,empathetic support.Combining strong technical skills in spreadsheet analysis and workflow management with a genuine passion and care to every project ensuring inbox organization,accurate data verification,and top-tier client support

$4.60

Hourly Rate

$736

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Customer Support Data Entry Telemarketing Email Management

Languages

EnglishFilipino

Industries Supported

Hire Victoria for: VA for Insurance, VA for Healthcare, VA for Finance, VA for Agencies, VA for Startups

Client Reviews

💚

Rebecca Scott - 8 months ago

Non-Profit Org

Passionate and dedicated. Victoria truly cares about our mission.

Frequently Asked Questions about Victoria M.

Can I interview Victoria before hiring?

Absolutely! You can request a video interview with Victoria before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Victoria work in?

Victoria is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Victoria work full-time and weekends?

Yes, Victoria is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Victoria use?

Victoria is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Victoria start?

Victoria can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Victoria sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Victoria to sign. This ensures your confidential business information stays protected.