Tracy E. - Customer Support & CRM Specialist | Sales Development VA | Administrative Virtual Assistant

Nigeria

$11

per hour

$1,760

per month

4.9(0 reviews)

Nigeria

Member since October 2025

Replies within a few days

💻Technical Readiness

⏱️ Response TimeReplies within a few days

⌨️ Typing Speed77 WPM

📶 Connection58 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

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About Tracy E.

Tracy specializes in customer support & crm specialist | sales development va | administrative work, backed by 10+ years in the field. Tracy handles Database Administration and Google Chrome, plus Customer Service and Data Entry. Book Tracy for $11/hr - full-time monthly rate is $1,760.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Tracy's Rate

$1,760/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support & CRM Specialist | Sales Development VA | Administrative Virtual Assistant

I’ve spent most of my career sitting at the intersection of people, systems, and growth. And honestly, that’s where I do my best work. Hi, I’m Tracy Eromhonse Abieba. I’m a Customer Support and Sales Development specialist with over 7 years of experience helping businesses retain customers, close more deals, and run smoother behind the scenes. I’ve worked across customer service, sales support, CRM management, and operations, which means I don’t just see tasks. I see the full customer journey. My strength is turning chaos into structure. Conversations into long term relationships. And satisfied customers into repeat customers. I don’t just respond to tickets or manage inboxes. I design support and follow up systems that actually scale. The kind that reduce complaints, speed up resolution time, and quietly increase revenue. What I do best • Customer support and service operations that improve satisfaction and loyalty • CRM setup, cleanup, and management using HubSpot, Zendesk, Salesforce, and similar tools • Client communication, follow ups, and relationship management that boost retention • Business and sales development support including lead qualification, onboarding, and upselling • Ticketing systems and workflows that cut response and resolution time • Performance tracking, reporting, and feedback analysis for continuous improvement • Administrative support that keeps teams organized, responsive, and focused Over the years, I’ve helped teams improve customer satisfaction by over 25 percent, reduce complaints by 20 percent, and cut resolution time by more than 40 percent. I’ve also supported sales teams in doubling qualified leads and building stronger pipelines. B2B or B2C, startups or growing teams, my focus stays the same. Clear communication. Strong systems. And customer experiences that actually drive growth.

$11

Hourly Rate

$1,760

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Database Administration Google Chrome Customer Service Data Entry Virtual Assistant CRM Intuit QuickBooks Administrative Support Lead Generation Outbound Sales

Languages

EnglishFilipino

Industries Supported

Hire Tracy for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

👷

Brian Moore - 5 months ago

Construction Co

Solid performance and good communication. Very satisfied overall.

Frequently Asked Questions about Tracy E.

Can I interview Tracy before hiring?

Absolutely! You can request a video interview with Tracy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Tracy work in?

Tracy is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Tracy work full-time and weekends?

Yes, Tracy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Tracy use?

Tracy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Tracy start?

Tracy can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Tracy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Tracy to sign. This ensures your confidential business information stays protected.