Ogidiowei B. - Customer Support | Medical Virtual Assistant

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Customer Support | Medical Virtual Assistant

Registered Nurse, Medical Virtual Assistant, and Customer Support Specialist with 5+ years of experience supporting fast-paced environments through communication, documentation, scheduling, data management, and problem-solving. I help businesses reduce administrative workload, improve customer experiences, and keep daily operations organized. My background in healthcare has strengthened my ability to manage sensitive information, communicate effectively with different stakeholders, and handle time-sensitive tasks with accuracy and professionalism. I transitioned into virtual assistance and care coordination to help businesses and healthcare teams improve efficiency by taking ownership of essential administrative workflows. How I can support your operations: • Administrative support and virtual assistance • Customer support through phone, email, chat, and messaging platforms • Appointment scheduling and calendar management • Data entry, record management, and documentation • Inbox management and follow-up communication • CRM support and customer information management • Medical documentation, SOAP notes, and clinical data entry • EMR/EHR support and patient record management • Prior authorization and insurance verification support • Claims support, superbills, and healthcare administrative tasks • HIPAA-compliant handling of sensitive information I am experienced with TherapyNotes, DrChrono, 8x8, SimplePractice, Google Workspace, Microsoft Office, and communication platforms. I also have foundational knowledge of HubSpot, Zendesk, and Zoho CRM, and I adapt quickly to new tools and workflows. Whether you need help managing customer interactions, organizing administrative tasks, or supporting healthcare operations, I bring reliability, attention to detail, and a proactive approach to every project. If you are looking for someone who can communicate professionally, learn quickly, and take ownership of important tasks, I would be happy to discuss how I can support your team.

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Hire Ogidiowei for: VA for Insurance, VA for Medical Practices, VA for Finance, VA for Law Firms, VA for Small Business