Grace G. - Customer Support & Operations Virtual Assistant | CRM & Escalation Specialist

Kenya

$6.60

per hour

$1,056

per month

4.5(0 reviews)

Kenya

Member since June 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed81 WPM

📶 Connection48 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Grace

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About Grace G.

With 3 years of hands-on experience, Grace brings proven expertise as a customer support & operations virtual assistant | crm & escalation specialist. Core competencies include Zendesk, Customer Service, Data Entry, Virtual Assistant. Rates: $6.6/hour or $1,056/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Grace's Rate

$1,056/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support & Operations Virtual Assistant | CRM & Escalation Specialist

Over the past 3 years, I have supported high-volume customer operations across financial services, investment and mobility platforms in managing 100+ weekly interactions while maintaining 99% CRM accuracy, zero SLA breaches, and a 98% client satisfaction rating. My strongest value is not just resolving issues, it is stopping them from coming back. Through root-cause analysis, knowledge base development and workflow standardization, I have reduced repeat enquiries by 30%, cut complaint volumes by 15%, and improved response times by 30% across multiple organizations. I am proficient in Zendesk, Google Workspace, Microsoft Outlook, Slack and CRM platforms, and I adapt quickly to new tools without slowing your team down. What you get is a reliable, detail-oriented VA who handles volume without losing accuracy, communicates fluently in English,Filipino and Swahili and works fully aligned to US time zones from a dedicated home office. I do not just keep up with demand , I help you get ahead of it.

$6.60

Hourly Rate

$1,056

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Zendesk Customer Service Data Entry Virtual Assistant Complaint Management Administrative Support Chat Support Google Workspace Email Management CRM Management

Languages

EnglishFilipino

Industries Supported

Hire Grace for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

👨‍💻

Kevin Anderson - 4 months ago

Digital Marketing

Best hire we've made this year. Quality work every single time.

Frequently Asked Questions about Grace G.

Can I interview Grace before hiring?

Absolutely! You can request a video interview with Grace before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Grace work in?

Grace is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Grace work full-time and weekends?

Yes, Grace is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Grace use?

Grace is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Grace start?

Grace can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Grace sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Grace to sign. This ensures your confidential business information stays protected.