Cynthia M. - Customer Support / Phone Support Virtual Assistant

Kenya

$5.5

per hour

$880

per month

4.7(0 reviews)

Kenya

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed78 WPM

📶 Connection98 Mbps

✅ Success Rate97%

Meet Cynthia

Hire Cynthia

Make an offer.

Hourly Rate ($)

Hours per Week

How to Hire Cynthia

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Cynthia M.

A Kenya-based customer support / phone support virtual assistant , Cynthia combines 4 years of experience with a 4.7-star track record. Skilled in Customer Support and 3 other areas including Time Management, Microsoft Excel, Team Leadership. Hire Cynthia at $5.5/hr or $880/mo for 160 hours.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Cynthia's Rate

$880/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support / Phone Support Virtual Assistant

I have over four years of experience in customer-facing roles, including as a Team Manager, where I regularly handled customer inquiries, requests, and service-related concerns. I assisted customers by providing accurate information, understanding their needs, coordinating requests, and ensuring timely resolutions. I also supported bookings and service arrangements where required, while maintaining accurate records and following up to ensure a positive customer experience. My experience has strengthened my communication, problem-solving, attention to detail, and ability to remain professional under pressure.

$5.5

Hourly Rate

$880

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Customer Support Time Management Microsoft Excel Team Leadership Team Management Quality Analyst Coaching and Mentoring Operations and Efficiency Management Phone and Email Support Client Communication

Languages

EnglishFilipino

Industries Supported

Hire Cynthia for: VA for Coaches, VA for Health & Wellness, VA for SaaS, VA for Consultants, VA for E-commerce

Client Reviews

👨‍🦳

Andrew Garcia - 3 months ago

Consulting Firm

Exceptional skills and always meets deadlines. Highly professional.

Frequently Asked Questions about Cynthia M.

Can I interview Cynthia before hiring?

Absolutely! You can request a video interview with Cynthia before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Cynthia work in?

Cynthia is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Cynthia work full-time and weekends?

Yes, Cynthia is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Cynthia use?

Cynthia is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Cynthia start?

Cynthia can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Cynthia sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Cynthia to sign. This ensures your confidential business information stays protected.