Osa i. - Customer Support Sepcialist For EdTech,Coaches,Academies and online Business

Nigeria

per hour

$800

per month

4.6(0 reviews)

Nigeria

Member since June 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed85 WPM

📶 Connection46 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Osa

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Osa i.

Osa specializes in customer support sepcialist for edtech,coaches,academies and online business work, backed by 3 years in the field. Osa handles Zendesk and Communications, plus Customer Service and Customer Support. Book Osa for $5/hr - full-time monthly rate is $800.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Osa's Rate

$800/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Sepcialist For EdTech,Coaches,Academies and online Business

Are slow response times, overwhelmed learners, and poor customer retention affecting your business growth? I help EdTech companies, online academies, coaches, course creators, and digital learning businesses deliver exceptional customer experiences that increase learner engagement, customer satisfaction, and retention. Your customers don't just need answers they need fast, empathetic, and solution focused support that keeps them engaged, supported, and progressing throughout their journey. That's where I come in. I'm a Customer Support Professional with over two years of experience supporting global customers across email, chat, phone, and CRM platforms in remote environments. I specialize in helping businesses improve customer satisfaction, streamline support operations, onboard users successfully, and create seamless customer experiences. I work with online course platforms, EdTech companies, educational startups, online academies, bootcamps, coaches, course creators, and digital learning businesses that need reliable customer support and a dedicated Customer Success Specialist who ensures learners stay engaged, supported, and successfully progress throughout their journey. I also specialize in supporting business, career, mindset, and fitness coaches, as well as membership communities and knowledge based businesses that want to deliver exceptional customer experiences, improve learner retention, and create seamless support systems as they scale. Here's how I can support your business: Email Support Live Chat Support Phone Support Helpdesk & Ticket Management Customer Success & Customer Retention User Onboarding & Account Support Learner Support for EdTech Companies and Online Academies Student Enrollment & Course Sales Support CRM Management & Documentation Technical Troubleshooting & Escalation Inbound & Outbound Customer Support Customer Follow-ups & Engagement Appointment Scheduling & Administrative Support Tools & Platforms: Zendesk | Freshdesk | CRM Systems | Google Workspace | Zoom | Google Meet | Slack | Notion | Helpdesk Platforms | Ticketing Systems My goal is simple to help you deliver outstanding customer experiences, improve customer retention, and free up your time so you can focus on growing your business. If you're looking for a reliable Customer Support Specialist who genuinely cares about your customers and your business, I'd love to discuss how I can support your team.

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Zendesk Communications Customer Service Customer Support Data Entry Helpdesk Phone Support Virtual Assistant Customer Retention Personal Assistant

Languages

EnglishFilipino

Industries Supported

Hire Osa for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

📚

Jennifer Hall - 7 months ago

Publishing House

Excellent writing and editing skills. Osa is a true professional.

Frequently Asked Questions about Osa i.

Can I interview Osa before hiring?

Absolutely! You can request a video interview with Osa before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Osa work in?

Osa is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Osa work full-time and weekends?

Yes, Osa is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Osa use?

Osa is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Osa start?

Osa can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Osa sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Osa to sign. This ensures your confidential business information stays protected.