Ma I. – Customer Support Specialist | 10+ Years Experience | CRM | Remote Ready

Q: Can I interview Ma before hiring?

Absolutely! You can request a video interview with Ma before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Ma work in?

Ma is based in Philippines and can adjust their schedule to overlap with your business hours.

Q: Can Ma work full-time and weekends?

Yes, Ma is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Ma use?

Ma is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Ma start?

Ma can typically start within 24-48 hours after you finalize the contract.

Q: Does Ma sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Ma to sign.

Philippines

$8.60

per hour

$1,376

per month

4.7(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed64 WPM

📶 Connection44 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Ma

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Request an interview
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About Ma I.

Looking for a reliable customer support specialist | 10+ years experience | crm | remote ready? Ma has spent 10+ years mastering this role. Day-to-day tasks span Customer Service, Customer Support, Email Handling, Phone Support. Start at $8.6 per hour, or $1,376 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Ma's Rate

8.60

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | 10+ Years Experience | CRM | Remote Ready

E-commerce Customer Support Specialist with 10+ years of experience in customer service, order management, live chat, email support, phone support, refunds, shipping resolution, CRM management, and client retention. Experienced with Zendesk, HubSpot, Zoho CRM, Salesforce, ShipStation, Google Workspace, and remote support operations. Maintained 95% CSAT and 95% QA while supporting high-volume customer inquiries. Former Team Lead with experience coaching agents, improving KPIs, and managing escalations. Open to remote Customer Support, Customer Experience, Operations Support, and Client Success opportunities.

$8.60

Hourly Rate

$1,376

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Email Handling Phone Support Virtual Assistant Customer Experience Customer Retention Live Chat Operator Chat Support Email Technical Support

Languages

EnglishFilipino

Industries Supported

Hire Ma for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches

Client Reviews

👩

Sarah Johnson• 1 week ago

ShopifyPlus Store

Ma is the best VA I've ever worked with. Always on time, proactive, and incredibly skilled.

Frequently Asked Questions about Ma I.

Can I interview Ma before hiring?

Absolutely! You can request a video interview with Ma before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Ma work in?

Ma is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Ma work full-time and weekends?

Yes, Ma is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Ma use?

Ma is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Ma start?

Ma can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Ma sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Ma to sign. This ensures your confidential business information stays protected.