Neil M. - Customer Support Specialist | 14+ Years Helping Customers

Philippines

per hour

$800

per month

5.0(0 reviews)

Philippines

Member since June 2026

Replies within a few days

💻Technical Readiness

⏱️ Response TimeReplies within a few days

⌨️ Typing Speed82 WPM

📶 Connection98 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Neil

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About Neil M.

Neil works as a dedicated customer support specialist | 14+ years helping customers with 10+ years of professional experience. Neil focuses on Stripe, Zendesk, Customer Support, Email Handling for clients worldwide. Available at $5 hourly ($800 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Neil's Rate

$800/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | 14+ Years Helping Customers

Customer Support Specialist with 14+ years of experience helping customers through email, chat, and phone. I’ve supported customers across retail, technology, finance, telecommunications, and healthcare, resolving billing, account, fraud, and product-related concerns. I have extensive experience using Zendesk and was promoted to Trainer and Team Leader, where I helped coach new team members while continuing to deliver excellent customer support. My goal is simple: make every customer feel heard and leave every interaction better than I found it.

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Stripe Zendesk Customer Support Email Handling Phone Support Virtual Assistant Live Chat Operator Medical Billing Team Leadership E-Commerce Support

Languages

EnglishFilipino

Industries Supported

Hire Neil for: VA for SaaS, VA for Consultants, VA for Coaches, VA for E-commerce, VA for Retail

Client Reviews

👨‍🔧

Steven Walker - 7 months ago

Manufacturing Inc

Dependable and skilled. Has become an essential part of our team.

Frequently Asked Questions about Neil M.

Can I interview Neil before hiring?

Absolutely! You can request a video interview with Neil before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Neil work in?

Neil is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Neil work full-time and weekends?

Yes, Neil is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Neil use?

Neil is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Neil start?

Neil can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Neil sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Neil to sign. This ensures your confidential business information stays protected.