Nkiru O. - Customer Support Specialist | Admin Support, Helpdesk, Live Chat & Email Support

Nigeria

per hour

$1,120

per month

4.4(0 reviews)

Nigeria

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed54 WPM

📶 Connection43 Mbps

✅ Success Rate97%

Meet Nkiru

Hire Nkiru

Make an offer.

Hourly Rate ($)

Hours per Week

How to Hire Nkiru

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Nkiru O.

Nkiru works as a dedicated customer support specialist | admin support, helpdesk, live chat & email support with 3 years of professional experience. Nkiru focuses on Asana, Zendesk, Customer Service, Microsoft Office for clients worldwide. Available at $7 hourly ($1,120 monthly based on full-time hours).

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Nkiru's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | Admin Support, Helpdesk, Live Chat & Email Support

I don’t just provide customer support; I deliver solutions that keep customers satisfied, informed, and coming back. With over 3 years of experience in customer support, I’ve developed strong skills in handling customer inquiries, resolving complaints, managing escalations, and providing professional support across phone, email, and live chat. I’m comfortable working in fast-paced remote environments where clear communication, empathy, and attention to detail matter. What I Bring to the Table • Customer Support: Handling 20–30+ daily inquiries while maintaining professional, brand-aligned communication • Problem-Solving: Resolving customer concerns efficiently while turning challenging interactions into positive experiences • Customer Retention: Building strong customer relationships through effective communication and follow-ups • Tech Savvy: Experienced with Zendesk, HubSpot, and Freshdesk for ticket management, as well as Zoom, Slack, Google Workspace, and Microsoft Office Suite • Project Management: Familiar with project management and collaboration tools including Asana, Trello, and M[hidden] for task management, team collaboration, workflow organization, and tracking project progress • Efficiency & Accuracy: Reduced ticket resolution time by approximately 25% and maintained 99% data accuracy My Focus Is on Customer Satisfaction** I believe great customer support starts with listening, understanding the customer’s needs, and providing the right solution. Whether I’m responding to an inquiry, resolving a complaint, following up with a customer, updating CRM records, or organizing tasks and projects, I approach every interaction with professionalism, empathy, and attention to detail. I’m also comfortable learning new tools and adapting to different workflows, making me well-suited for remote customer support and virtual assistant roles.

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Asana Zendesk Customer Service Microsoft Office Administrative Support Google Workspace Email Support Trello Phone and Email Support Freshdesk

Languages

EnglishFilipino

Industries Supported

Hire Nkiru for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Law Firms, VA for Healthcare

Client Reviews

🧑‍💻

Matthew Robinson - 6 months ago

Tech Consulting

Smart, efficient, and always goes the extra mile. Fantastic!

Frequently Asked Questions about Nkiru O.

Can I interview Nkiru before hiring?

Absolutely! You can request a video interview with Nkiru before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Nkiru work in?

Nkiru is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Nkiru work full-time and weekends?

Yes, Nkiru is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Nkiru use?

Nkiru is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Nkiru start?

Nkiru can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Nkiru sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Nkiru to sign. This ensures your confidential business information stays protected.