Maryann U. - Customer Support Specialist | Chat & Sales Support | Cold Caller

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Customer Support Specialist | Chat & Sales Support | Cold Caller

I help businesses deliver better customer experiences, respond to inquiries promptly, and turn conversations into opportunities. Whether you need someone to handle customer questions, provide chat and sales support, or reach out to potential customers, I can help keep your customers engaged and your leads moving forward. As a Customer Service Representative, I handle customer inquiries across phone, email, chat, and social media with professionalism and patience. I understand that customers want to feel heard, especially when they are frustrated or need help resolving an issue. I take the time to understand their concerns, provide clear information, resolve routine problems, and escalate matters when necessary. My focus is on creating a positive experience that builds customer satisfaction and loyalty. For Chat and Sales Support, I can engage customers in real time, answer questions about products or services, understand their needs, and guide them towards the right solution. I enjoy conversations that involve both problem-solving and sales because I can build rapport without making the interaction feel forced. I can also follow up with interested prospects, respond to enquiries, handle objections, and help move potential customers further through the sales process. I also have experience with cold calling and understand that successful outreach is about more than simply making calls. It requires confidence, active listening, persistence, and the ability to connect with different personalities. I can introduce a product or service, ask relevant questions, handle initial objections, qualify prospects, follow up consistently, and maintain accurate records of conversations and outcomes. I’m comfortable working with communication, customer service, and collaboration tools, and I’m quick to learn new systems and adapt to different workflows. I’m also comfortable working independently, managing multiple conversations, and staying organised in a fast-paced environment. What you can expect from me is reliability, professionalism, clear communication, and a proactive approach to my work. I don’t believe customer support is simply about answering questions, and I don’t see cold calling as just making a high number of calls. Both are opportunities to build trust, understand people, solve problems, and create value for the business. If you need a dependable Customer Service Representative, Chat & Sales Support Specialist, or Cold Caller who can communicate confidently, connect with customers, and follow through, I’m ready to contribute to your team.

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Hire Maryann for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Medical Practices