Mercy W. - Customer Support Specialist | Customer Experience | E-commerce Support

Kenya

per hour

$960

per month

4.8(0 reviews)

Kenya

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed63 WPM

📶 Connection49 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Mercy

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Mercy W.

Looking for a reliable customer support specialist | customer experience | e-commerce support? Mercy has spent 4 years mastering this role. Day-to-day tasks span Customer Service, Customer Support, Email Handling, Customer Experience. Start at $6 per hour, or $960 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Mercy's Rate

$960/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | Customer Experience | E-commerce Support

Customer Support Specialist with 4+ years of experience helping customers get quick answers, resolving issues, and making sure they have a positive experience with a business. Experienced in handling email, chat, and social media support, managing customer questions and complaints, following up on issues, and keeping conversations organized. Reliable, patient, easy to work with, and quick to learn new tools and processes. Comfortable working independently and staying on top of tasks without constant supervision. The goal is simple: take care of your customers, keep things running smoothly, and give you more time to focus on your business.

Hourly Rate

$960

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Email Handling Customer Experience Customer Retention Social Customer Service Customer Service Support Email Support Email Communication Email Management

Languages

EnglishFilipino

Industries Supported

Hire Mercy for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches

Client Reviews

👱‍♀️

Amanda White - 2 months ago

Fitness Brand Co

Mercy has been instrumental in growing our online presence. Truly exceptional!

Portfolio

Frequently Asked Questions about Mercy W.

Can I interview Mercy before hiring?

Absolutely! You can request a video interview with Mercy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Mercy work in?

Mercy is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Mercy work full-time and weekends?

Yes, Mercy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Mercy use?

Mercy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Mercy start?

Mercy can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Mercy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mercy to sign. This ensures your confidential business information stays protected.