Rona D. - Customer Support Specialist | Email & Chat Support

Philippines

$13

per hour

$2,080

per month

4.8(0 reviews)

Philippines

Member since June 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed62 WPM

📶 Connection89 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Rona

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Rona D.

Rona works as a dedicated customer support specialist | email & chat support with 8 years of professional experience. Rona focuses on Social Media Management, Customer Service, Customer Support, Email Handling for clients worldwide. Available at $13 hourly ($2,080 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Rona's Rate

$2,080/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | Email & Chat Support

I help businesses take care of their customers with patience and clear communication. Your customers feel heard, and your inbox stays organized. I have several years of experience in customer support, handling email, chat, and ticket-based requests. I can support you with: Responding to customer inquiries professionally Handling complaints and follow-ups Updating customer records in CRM tools Escalating issues when needed Keeping notes and documentation clear I’ve worked in fast-paced support roles, including financial and tech accounts, where accuracy and empathy are very important. If you need dependable support you don’t have to micromanage, let’s connect. You can view my portfolio at [hidden]arketing-[hidden]/rona-dela-torre

$13

Hourly Rate

$2,080

Monthly (Est.)

Freelance

Availability

8 years

Experience

Jobs Done

Skills & Expertise

Social Media Management Customer Service Customer Support Email Handling Microsoft Outlook Calendar Management Email Management Scheduling and Calendar Management Google Calendar Gmail

Languages

EnglishFilipino

Industries Supported

Hire Rona for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Retail

Client Reviews

🎮

Tyler Sanchez - 1 year ago

Gaming Studio

Fantastic VA! Understands our needs and delivers every time.

Portfolio

Frequently Asked Questions about Rona D.

Can I interview Rona before hiring?

Absolutely! You can request a video interview with Rona before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Rona work in?

Rona is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Rona work full-time and weekends?

Yes, Rona is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Rona use?

Rona is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Rona start?

Rona can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Rona sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Rona to sign. This ensures your confidential business information stays protected.