Rona D. - Customer Support Specialist | Email & Chat Support

Philippines

per hour

$1,120

per month

5.0(0 reviews)

Philippines

Member since June 2026

Replies within a few days

💻Technical Readiness

⏱️ Response TimeReplies within a few days

⌨️ Typing Speed62 WPM

📶 Connection89 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Rona

1
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2
Request an interview
Meet in 15 minutes
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About Rona D.

Rona works as a dedicated customer support specialist | email & chat support with 8 years of professional experience. Rona focuses on Digital Marketing, Linkedin, Microsoft, Social Media Management for clients worldwide. Available at $7 hourly ($1,120 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Rona's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | Email & Chat Support

I help businesses provide reliable customer support with clear communication, patience, and proper documentation. My goal is to make sure customers feel heard, their concerns are handled professionally, and your inbox or support queue stays organized. I have several years of experience in customer support, including email, chat, voice, ticket-based requests, account inquiries, complaints, follow-ups, and escalations. I have supported customers in fast-paced BPO environments, including financial, payment, payroll, healthcare, and technical support accounts. These roles helped me build strong communication skills, attention to detail, empathy, and the ability to stay calm while handling high-volume customer concerns. In my previous roles, I supported clients with payroll-related questions, payment and transaction concerns, account updates, billing issues, documentation, and case resolution. I also have experience updating customer records, maintaining clear notes, following internal processes, and escalating complex concerns when needed. I understand how important accuracy and confidentiality are when handling customer information, especially in financial and account-related support. I can support your business with responding to customer inquiries, managing email or chat support, handling complaints and follow-ups, updating CRM records, organizing customer information, documenting cases, checking account details, and coordinating with the right team when an issue needs further review. I am reliable, detail-oriented, and comfortable working independently. I do not need to be micromanaged, and I always do my best to follow instructions, meet deadlines, and provide professional support to both the business and its customers. If you need dependable customer support that is organized, patient, and easy to work with, I’d be happy to connect. You can view my portfolio at: [hidden]arketing-[hidden]/rona-dela-torre

Hourly Rate

$1,120

Monthly (Est.)

Freelance

Availability

8 years

Experience

Jobs Done

Languages

EnglishFilipino

Industries Supported

Hire Rona for: VA for Agencies, VA for Startups, VA for E-commerce, VA for Marketing Agencies, VA for Influencers

Client Reviews

🎮

Tyler Sanchez - 1 year ago

Gaming Studio

Fantastic VA! Understands our needs and delivers every time.

Portfolio

Frequently Asked Questions about Rona D.

Can I interview Rona before hiring?

Absolutely! You can request a video interview with Rona before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Rona work in?

Rona is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Rona work full-time and weekends?

Yes, Rona is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Rona use?

Rona is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Rona start?

Rona can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Rona sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Rona to sign. This ensures your confidential business information stays protected.