Maidy . - Customer Support Specialist | Email Support | Virtual Assistant

Philippines

$9.6

per hour

$1,536

per month

4.8(0 reviews)

Philippines

Member since May 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed41 WPM

📶 Connection59 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Maidy

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Maidy .

Looking for a reliable customer support specialist | email support | virtual assistant? Maidy has spent 8 years mastering this role. Day-to-day tasks span Customer Service, Customer Support, Technical Support, Virtual Assistant. Start at $9.6 per hour, or $1,536 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Maidy's Rate

$1,536/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | Email Support | Virtual Assistant

Customer Support Specialist with over 8 years of experience providing excellent customer service across eCommerce, finance, healthcare, telecommunications, and legal services. Experienced in handling customer inquiries through email, chat, phone, and SMS while maintaining professionalism, empathy, and strong communication skills in fast-paced environments. Skilled in Shopify customer support, including order management, refunds, subscriptions, shipment tracking, dispute resolution, and customer retention. Experienced in assisting customers with delayed shipments, billing concerns, product inquiries, account management, and resolving escalated issues efficiently while maintaining customer satisfaction. Proficient in using tools and platforms such as Shopify, Gorgias, Google Workspace, Google Sheets, Google Docs, Slack, MS Teams, Outlook, Skype, DeepL, ChatGPT, CRM systems, and other customer support platforms. Comfortable handling high volumes of tickets while following company SOPs and maintaining accurate customer records. Experienced in remote work environments with the ability to multitask, manage time effectively, and work independently with minimal supervision. Strong organizational skills with experience in data entry, appointment scheduling, administrative support, and coordinating with internal departments to resolve customer concerns promptly. Background also includes fraud and dispute investigation for financial accounts, healthcare scheduling and patient support, collections and payment arrangements, and technical troubleshooting support. Skilled at de-escalating frustrated customers, providing clear solutions, and creating positive customer experiences. A fast learner who adapts quickly to new systems, processes, and tools. Reliable, detail-oriented, and committed to delivering high-quality customer service while supporting company growth and customer satisfaction.

$9.6

Hourly Rate

$1,536

Monthly (Est.)

Freelance

Availability

8 years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Technical Support Virtual Assistant ChatGPT Canva Email Support Chargeback Disputes Collection Specialist Healthcare Support

Languages

EnglishFilipino

Industries Supported

Hire Maidy for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches

Client Reviews

💚

Rebecca Scott - 8 months ago

Non-Profit Org

Passionate and dedicated. Maidy truly cares about our mission.

Frequently Asked Questions about Maidy .

Can I interview Maidy before hiring?

Absolutely! You can request a video interview with Maidy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Maidy work in?

Maidy is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Maidy work full-time and weekends?

Yes, Maidy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Maidy use?

Maidy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Maidy start?

Maidy can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Maidy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Maidy to sign. This ensures your confidential business information stays protected.