Neil B. - Customer Support Specialist | Microsoft 365 Support | Service Desk Analyst | Virtual Assistant

Philippines

per hour

$800

per month

4.8(0 reviews)

Philippines

Member since August 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed87 WPM

📶 Connection50 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Neil

1
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2
Request an interview
Meet in 15 minutes
3
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About Neil B.

With 9 years of hands-on experience, Neil brings proven expertise as a customer support specialist | microsoft 365 support | service desk analyst | virtual assistant. Core competencies include ServiceNow, Customer Support, Data Entry, Technical Support. Rates: $5/hour or $800/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Neil's Rate

$800/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | Microsoft 365 Support | Service Desk Analyst | Virtual Assistant

Dedicated and customer-focused Virtual Assistant with nearly 9 years of experience delivering exceptional customer support in fast-paced global environments. Proven expertise in handling customer inquiries, resolving issues efficiently, managing support tickets, coordinating with cross-functional teams, and maintaining high customer satisfaction. Experienced in email support, chat support, technical troubleshooting, data entry, CRM documentation, administrative support, Microsoft Office, Google Workspace, and ServiceNow. Recognized for excellent communication skills, attention to detail, problem-solving abilities, and consistently exceeding service level agreements (SLAs). Passionate about providing outstanding customer experiences while helping businesses improve operational efficiency through reliable administrative and customer support.

Hourly Rate

$800

Monthly (Est.)

Part-Time

Availability

9 years

Experience

Jobs Done

Skills & Expertise

ServiceNow Customer Support Data Entry Technical Support Microsoft Office 365 Chat Support SaaS ChatGPT Service Desk IT Assistant

Languages

EnglishFilipino

Industries Supported

Hire Neil for: VA for Insurance, VA for Healthcare, VA for Finance, VA for E-commerce, VA for SaaS

Client Reviews

👩‍🦰

Jessica Lee - 1 month ago

Marketing Pro

Incredible talent and dedication. Neil transformed our workflow completely.

Frequently Asked Questions about Neil B.

Can I interview Neil before hiring?

Absolutely! You can request a video interview with Neil before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Neil work in?

Neil is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Neil work full-time and weekends?

Yes, Neil is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Neil use?

Neil is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Neil start?

Neil can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Neil sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Neil to sign. This ensures your confidential business information stays protected.