Des A. - Customer Support Specialist | Shopify | Gorgias | Zendesk | eCommerce

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Customer Support Specialist | Shopify | Gorgias | Zendesk | eCommerce

Known for building lasting customer relationships through clear communication, empathy, and thoughtful problem-solving. I thrive in fast-paced environments, handling high-volume customer interactions with professionalism while delivering solutions that strengthen customer trust and satisfaction. My goal is to provide reliable support that not only resolves issues efficiently but also contributes to a positive customer experience and long-term business success. Hi, I'm Des! 👋 With over 7 years of experience in customer support, I've worked with businesses across e-commerce, SaaS, real estate, telecommunications, hospitality, and online services. I've supported customers through every stage of their journey—from answering product questions and tracking orders to resolving complex issues, handling escalations, and ensuring every interaction leaves a positive impression. I believe great customer support goes beyond resolving tickets. It's about building trust, creating meaningful customer experiences, and giving your customers a reason to come back. Here's how I can help: ✔ Email, Live Chat & Social Media Support ✔ Shopify Order Management ✔ Order Tracking & Shipping Inquiries ✔ Returns, Refunds, Exchanges & Cancellations ✔ Payment Disputes ✔ Customer Retention & Escalation Management ✔ CRM & Help Desk Management ✔ Knowledge Base & Documentation ✔ Administrative Support & Data Entry Platforms & Tools eCommerce • Shopify • Klaviyo • AfterShip CRM & Help Desk • Gorgias • Zendesk • Salesforce • Freshdesk • Jira • Pipefy Productivity & Communication • Google Workspace • Microsoft 365 • Slack • ChatGPT • Grammarly Why clients enjoy working with me: • Professional, friendly, and empathetic communication • Strong attention to detail and accurate documentation • Calm and solution-focused under pressure • Able to manage high-volume support without compromising quality • Fast learner who quickly adapts to new tools and workflows • Reliable, organized, and committed to delivering excellent customer experiences Throughout my career, I've supported businesses with different products, systems, and customer needs. That experience has made me adaptable, resourceful, and comfortable working independently or as part of a team. My goal is always the same—to provide dependable support that helps your business run smoothly while ensuring your customers feel heard, valued, and taken care of. If you're looking for a Customer Support Specialist who can confidently represent your brand, communicate with empathy, and deliver exceptional service from day one, I'd love the opportunity to work with you. Let's create a customer support experience that keeps your customers coming back.

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Hire Des for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches