Rita E. - Customer Support Specialist | Shopify| VA

Kenya

per hour

$1,440

per month

4.9(0 reviews)

Kenya

Member since August 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed88 WPM

📶 Connection60 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

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About Rita E.

Looking for a reliable customer support specialist | shopify| va? Rita has spent 8 years mastering this role. Day-to-day tasks span eCommerce, Shopify, Zendesk, Customer Service. Start at $9 per hour, or $1,440 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Rita's Rate

$1,440/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | Shopify| VA

Experienced Customer Support Specialist and Virtual Assistant with 8+ years managing customer service and ecommerce operations, including retail experience with various brands. I help ecommerce and service-based businesses keep customers happy, inboxes organized, and orders moving accurately and on time. I specialize in Shopify customer support, handling order management, order tracking, shipping questions, and returns, exchanges, and refunds from first contact through resolution. I'm comfortable working across support platforms including Zendesk, Gorgias, and Hubspot using macros, tags, and automations to keep response times fast without sacrificing accuracy. What I bring to your team: - Responding to customer inquiries via email, live chat, and phone support with a warm, professional tone - Managing order processing, order tracking, and PayPal disputes/refunds - Handling escalations and complaint resolution while protecting the customer relationship - Strong administrative support: data entry, CRM upkeep, and inbox management - Excellent written English, high attention to detail, and the judgment to work independently - Proactive, reliable, and organized, the kind of person clients trust with long-term, ongoing work. My retail background means I understand product, customer expectations, and the fast pace of ecommerce from both sides of the counter, not just the ticket queue. I'm looking for long-term working relationships where I can take ownership, learn your systems and SOPs, and become someone you don't have to double-check. Let's talk about how I can support your customers and keep your operations running smoothly.

Hourly Rate

$1,440

Monthly (Est.)

Full-Time

Availability

8 years

Experience

Jobs Done

Skills & Expertise

eCommerce Shopify Zendesk Customer Service Customer Support Data Entry Order Processing Virtual Assistant Customer Experience Administrative Support Chat Support Email Support Email Communication CRM Management

Languages

EnglishFilipino

Industries Supported

Hire Rita for: VA for E-commerce, VA for Amazon FBA, VA for Retail, VA for Shopify Stores, VA for Dropshipping

Client Reviews

👱‍♀️

Amanda White - 2 months ago

Fitness Brand Co

Rita has been instrumental in growing our online presence. Truly exceptional!

Portfolio

Frequently Asked Questions about Rita E.

Can I interview Rita before hiring?

Absolutely! You can request a video interview with Rita before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Rita work in?

Rita is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Rita work full-time and weekends?

Yes, Rita is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Rita use?

Rita is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Rita start?

Rita can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Rita sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Rita to sign. This ensures your confidential business information stays protected.