Matthew A. - Customer Support Specialist | Technical Support | Appointment Setting |CRM & Ticketing Systems

Nigeria

$5.60

per hour

$896

per month

5.0(0 reviews)

Nigeria

Member since August 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed72 WPM

📶 Connection65 Mbps

✅ Success Rate99%

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Hours per Week

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About Matthew A.

Matthew works as a dedicated customer support specialist | technical support | appointment setting |crm & ticketing systems with 6 years of professional experience. Matthew focuses on Customer Service, Customer Support, Data Entry, Technical Support for clients worldwide. Available at $5.6 hourly ($896 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Matthew's Rate

$896/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | Technical Support | Appointment Setting |CRM & Ticketing Systems

I’m a Customer Support and IT Helpdesk Specialist experienced in handling high-volume support environments while maintaining fast response times and clear communication with non-technical users. My goal is simple: resolve issues quickly and make the customer confident in your product. In my current helpdesk role, I manage 35+ support tickets daily within SLA, minimizing escalations by identifying root causes early rather than applying temporary fixes. I troubleshoot account access, software errors, device conflicts, and network connectivity issues while keeping customers informed every step of the way. I also support operational workflows beyond troubleshooting: • User onboarding & account setup guidance • Billing, enrollment, and account corrections • Live chat and email ticket support • Data entry and CRM accuracy • Live webinar/session assistance and real-time issue handling I don’t just solve problems, I reduce repeat contacts by educating users and improving clarity in communication. What you can expect when working with me • Fast first response time • Clear and friendly communication • Reduced escalations and repeat tickets • Reliable handling of urgent issues • Customers who stay, not leave If you need someone who can support both the technical side and the human side of your product, I’m ready to help your users succeed with it.

$5.60

Hourly Rate

$896

Monthly (Est.)

Part-Time

Availability

6 years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Data Entry Technical Support Microsoft Office 365 Google Workspace File Management Email Management Scheduling and Calendar Management CRM Management

Languages

EnglishFilipino

Industries Supported

Hire Matthew for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

🦷

Heather Roberts - 11 months ago

Dental Practice

Excellent at patient scheduling and follow-ups. Matthew is wonderful!

Frequently Asked Questions about Matthew A.

Can I interview Matthew before hiring?

Absolutely! You can request a video interview with Matthew before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Matthew work in?

Matthew is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Matthew work full-time and weekends?

Yes, Matthew is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Matthew use?

Matthew is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Matthew start?

Matthew can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Matthew sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Matthew to sign. This ensures your confidential business information stays protected.