Edward E. - Customer Support | Tech Support | Admin Task

Philippines

per hour

$800

per month

4.7(0 reviews)

Philippines

Member since April 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed31 WPM

📶 Connection89 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Edward

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Edward E.

A Philippines-based customer support | tech support | admin task , Edward combines 9 years of experience with a 4.7-star track record. Skilled in Shopify and 3 other areas including Customer Service, Customer Support, Technical Support. Hire Edward at $5/hr or $800/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Edward's Rate

$800/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support | Tech Support | Admin Task

Customer Service and Technical Support Specialist with 8+ years of B2B/B2C experience across telecom, fintech, SaaS, and e‑commerce environments. Consistently achieve 95%+ CSAT, reduce ticket backlogs by 20–30%, and improve efficiency through scalable templates and workflow optimization. Skilled in First Contact Resolution (FCR), de‑escalation, and client success management, with hands‑on expertise in Salesforce, Siebel, Oracle, NetSuite, Kustomer, Gorgias, Zendesk, Shopify, and Dropship. Known for exceeding KPIs in fast‑paced, remote and on‑site settings while delivering exceptional customer experiences.

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

9 years

Experience

Jobs Done

Skills & Expertise

Shopify Customer Service Customer Support Technical Support Email Marketing Customer Retention Accounts Payable Management Office Administration

Languages

EnglishFilipino

Industries Supported

Hire Edward for: VA for Shopify Stores, VA for E-commerce, VA for Dropshipping, VA for SaaS, VA for Retail

Client Reviews

👨‍🔧

Steven Walker - 7 months ago

Manufacturing Inc

Dependable and skilled. Has become an essential part of our team.

Frequently Asked Questions about Edward E.

Can I interview Edward before hiring?

Absolutely! You can request a video interview with Edward before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Edward work in?

Edward is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Edward work full-time and weekends?

Yes, Edward is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Edward use?

Edward is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Edward start?

Edward can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Edward sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Edward to sign. This ensures your confidential business information stays protected.