Saheed I. - Customer Support & Technical Support Specialist

Nigeria

$15.60

per hour

$2,496

per month

4.8(0 reviews)

Nigeria

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed37 WPM

📶 Connection85 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Saheed

1
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Saheed I.

Saheed specializes in customer support & technical support specialist work, backed by 4 years in the field. Saheed handles Documentation and Microsoft Azure, plus Troubleshooting and Virtual Machines. Book Saheed for $15.6/hr - full-time monthly rate is $2,496.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Saheed's Rate

$2,496/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support & Technical Support Specialist

I am a customer and technical support professional with several years of experience helping customers resolve issues, answering enquiries, and delivering reliable support across customer-facing and technical environments. I have experience in customer experience, Microsoft 365, Azure, troubleshooting, escalation management, remote support, and accurate documentation. I bring strong communication, active listening, problem-solving, patience, and attention to detail to every customer interaction. I am comfortable handling challenging situations, working with support processes and SLAs, learning new tools quickly, and working independently in a remote environment. I offer clients a professional, empathetic, and solution-focused approach, with a genuine commitment to making every customer interaction positive and productive.

$15.60

Hourly Rate

$2,496

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Documentation Microsoft Azure Troubleshooting Virtual Machines Customer Support Consumer Products Customer Experience Customer Retention Microsoft Hyper V Microsoft Office 365

Languages

EnglishFilipino

Industries Supported

Hire Saheed for: VA for E-commerce, VA for SaaS, VA for Retail

Client Reviews

👩‍🎨

Kimberly Lewis - 6 months ago

Interior Design

Saheed brings creativity and precision to every project.

Frequently Asked Questions about Saheed I.

Can I interview Saheed before hiring?

Absolutely! You can request a video interview with Saheed before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Saheed work in?

Saheed is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Saheed work full-time and weekends?

Yes, Saheed is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Saheed use?

Saheed is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Saheed start?

Saheed can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Saheed sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Saheed to sign. This ensures your confidential business information stays protected.