Uyai E. - Customer Support VA & Administrative VA | Email, Live Chat, Phone, CRM & Data Entry

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Customer Support VA & Administrative VA | Email, Live Chat, Phone, CRM & Data Entry

I help service-based business owners turn scattered customer communication into a structured, responsive system where every inquiry is answered, every lead is followed up, and every appointment is properly booked and tracked without them needing to stay glued to their inbox or phone. With over 4 years of experience in customer support and administrative support, I help remote and growing businesses deliver exceptional customer service while keeping daily operations organized and efficient. I manage customer communication across email, live chat, phone, and messaging platforms, ensuring every interaction is handled professionally, promptly, and with attention to detail. Throughout my experience, I have successfully managed 60–100+ customer interactions daily, coordinated 50+ appointments each week, maintained accurate CRM records, and supported clients across multiple time zones. I understand that every missed inquiry or delayed response can mean a lost opportunity, so I take ownership of keeping communication timely, organized, and consistent. Here's how I can support your business: • Customer Support (Email, Live Chat & Phone) • Inbox & Calendar Management • Appointment Scheduling, Rescheduling & Confirmations • Customer Follow-ups & Lead Management • CRM Management & Client Record Updates • Data Entry & Administrative Support • Customer Relationship Management Tools I use: Google Workspace • Microsoft Office Suite • Google Voice • HubSpot • Zoho CRM • Zendesk • Intercom • Slack • Zoom • Trello • Canva Beyond handling daily administrative tasks, I proactively identify communication gaps, improve response times, and create organized workflows that enhance both customer satisfaction and operational efficiency. When you work with me, you can expect: • Prompt, professional communication with every customer • An organized calendar and inbox that keep your business running smoothly • Accurate CRM records and streamlined administrative processes • Reliable follow-through with minimal supervision • More time to focus on serving your clients and growing your business I am available full-time, work independently, adapt quickly to new systems, and can support businesses across U.S. and international time zones. If you're looking for a dependable, detail-oriented Virtual Assistant who genuinely cares about your customers and your business, I'd be delighted to support your success.

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Hire Uyai for: VA for Law Firms, VA for Healthcare, VA for Small Business, VA for SaaS, VA for E-commerce