Olamide B. - Customer Support VA | Customer Service | CRM &Helpdesk Support

Make an offer.

How to Hire Olamide

1. 1
   Send a message

   Or request an interview

2. 2
   Request an interview

   Meet in 15 minutes

3. 3
   Start with a trial

   Weekly billing, cancel anytime

Customer Support VA | Customer Service | CRM &Helpdesk Support

Need a dependable Customer Support VA who can communicate professionally with your customers, track requests, and ensure issues don't get lost? I’m a customer-focused professional with experience supporting customers, students, staff, and service users across multiple remote channels. My background combines customer-facing communication with administrative coordination, documentation, follow-up, and practical experience with CRM and helpdesk tools. Here’s what I can help you with: * Responding to customer enquiries through email, chat, and other communication channels * Handling customer complaints and concerns calmly and professionally * Escalating issues to the appropriate team when they require further assistance * Following up on outstanding requests to ensure they are not overlooked * Documenting enquiries, issues, escalations, and follow-up actions * Managing customer information and support records * Supporting CRM and helpdesk workflows * Providing clear and professional customer communication * Assisting with repetitive customer communication and workflow automation In my previous roles, I handled 30+ enquiries per day 50 on busy days, 5+ customer complaints weekly, coordinating with relevant departments and maintaining follow-up. I have also worked remotely with UK-based students, communicating through email and WhatsApp [hidden] coordinating recurring sessions across time zones. I have practical experience with HubSpot and Freshdesk, and I have built Zapier workflows for customer onboarding, communication, notifications, and follow-up. This has helped me develop an interest not only in responding to customer needs, but also in looking for ways to make repetitive support processes more organized and efficient. My approach to customer support is simple: listen carefully, understand what the customer actually needs, communicate clearly, take the appropriate action, and follow through. I understand that good customer service isn't just about replying quickly; it's about making the customer feel heard and ensuring their issue is properly handled. I’m comfortable working independently, learning new tools and processes, and adapting my communication to different customers. If you need someone patient, organized, responsive, solutions-focused, and genuinely attentive to customer concerns, I’d be happy to support your team.

Skills & Expertise

Languages

Industries Supported

Hire Olamide for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Law Firms, VA for Healthcare