Caren O. - Customer Support VA | Live Chat, CRM & Email Management

Kenya

$5.50

per hour

$880

per month

4.8(0 reviews)

Kenya

Member since June 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed77 WPM

📶 Connection66 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Caren

1
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2
Request an interview
Meet in 15 minutes
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About Caren O.

A Kenya-based customer support va | live chat, crm & email management, Caren combines 5 years of experience with a 4.8-star track record. Skilled in Social Media Management and 3 other areas including Customer Support, Data Entry, Order Processing. Hire Caren at $5.5/hr or $880/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Caren's Rate

$880/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support VA | Live Chat, CRM & Email Management

I have five years of experience in customer support and operations, working across government, fintech and retail environments. At Apollo Agriculture, I handled inbound and outbound customer communication remotely managing queries over phone, email and SMS while keeping CRM records accurate and up to date. I maintained a 95% customer satisfaction rate and 100% data accuracy across all cases I handled. I work across Zendesk, HubSpot, Salesforce and Intercom. I know how to manage a high volume inbox without letting anything fall through, how to de-escalate frustrated customers without losing the relationship and how to document interactions in a way that actually helps the next person picking up the case. My ALX Africa Virtual Assistant certification was not a checkbox I completed it specifically to work with international clients remotely. I understand how US and UK-based businesses operate, how to match professional communication standards across time zones, and how to work independently without needing someone to follow up on me. What I bring to a client is simple: you tell me what needs to happen, I make it happen, I flag anything that looks off and I do not disappear. I am available full-time and I am ready to start.

$5.50

Hourly Rate

$880

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Social Media Management Customer Support Data Entry Order Processing Virtual Assistant Live Chat Operator Administrative Support Google Workspace Email Management CRM Management

Languages

EnglishFilipino

Industries Supported

Hire Caren for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Insurance, VA for Healthcare

Client Reviews

👨‍🦱

James Wilson - 2 months ago

Real Estate Group

Great communication and solid work. Minor learning curve but overall excellent.

Frequently Asked Questions about Caren O.

Can I interview Caren before hiring?

Absolutely! You can request a video interview with Caren before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Caren work in?

Caren is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Caren work full-time and weekends?

Yes, Caren is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Caren use?

Caren is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Caren start?

Caren can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Caren sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Caren to sign. This ensures your confidential business information stays protected.