Mary M. - Customer Support VA | Zendesk, Intercom & Shopify Support | US Hours Available

Malawi

per hour

$640

per month

4.3(0 reviews)

Malawi

Member since October 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed61 WPM

📶 Connection39 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Mary

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About Mary M.

Mary works as a dedicated customer support va | zendesk, intercom & shopify support | us hours available with 1 years of professional experience. Mary focuses on Social Media Management, Zendesk, Shopify Templates, Customer Service for clients worldwide. Available at $4 hourly ($640 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Mary's Rate

$640/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support VA | Zendesk, Intercom & Shopify Support | US Hours Available

Hi, I'm Mary Mkandawire— a reliable Virtual Assistant based in Lilongwe, Malawi (available for US hours) supporting small businesses with customer support and admin tasks. What I do best: - Customer Support via Email, Chat & Helpdesk (Zendesk, Intercom, Gorgias, Shopify) - Order tracking, returns, refunds & customer inquiries - Social Media Management & inbox management - Calendar, Email Management & Data Entry - Detail-oriented, fast learner, fluent English Tools: Google Workspace, Shopify, Zendesk, Canva, Meta Business Suite, Slack Why work with me? I'm a dedicated business owner myself — I understand customer service, sales, and keeping customers happy. I'm responsive, organized, and I treat your business like my own. Availability: 20-40 hrs/week | Can work US EST/PST hours Rate: Open to long-term roles Let's talk about how I can help you save time.

Hourly Rate

$640

Monthly (Est.)

Full-Time

Availability

1 years

Experience

Jobs Done

Skills & Expertise

Social Media Management Zendesk Shopify Templates Customer Service Data Entry Virtual Assistant Management Consulting Chat Support Email Management Coaching and Mentoring

Languages

EnglishFilipino

Industries Supported

Hire Mary for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Shopify Stores, VA for Dropshipping

Client Reviews

🚗

Gregory Nelson - 9 months ago

Automotive Dealer

Professional approach and excellent follow-through on all tasks.

Frequently Asked Questions about Mary M.

Can I interview Mary before hiring?

Absolutely! You can request a video interview with Mary before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Mary work in?

Mary is based in Malawi and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Mary work full-time and weekends?

Yes, Mary is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Mary use?

Mary is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Mary start?

Mary can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Mary sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mary to sign. This ensures your confidential business information stays protected.