Roanne K. - Customer Support Virtual Assistant | 10 Years of Customer Service Experience | Email & Chat Support

Philippines

per hour

$800

per month

5.0(0 reviews)

Philippines

Member since June 2026

Replies within a few days

💻Technical Readiness

⏱️ Response TimeReplies within a few days

⌨️ Typing Speed72 WPM

📶 Connection67 Mbps

✅ Success Rate99%

Meet Roanne

Hire Roanne

Make an offer.

Hourly Rate ($)

Hours per Week

How to Hire Roanne

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Roanne K.

Roanne specializes in customer support | 10 years of customer service experience | email & chat support work, backed by 10+ years in the field. Roanne handles Microsoft and Communications, plus Customer Service and Customer Support. Book Roanne for $5/hr - full-time monthly rate is $800.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Roanne's Rate

$800/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Virtual Assistant | 10 Years of Customer Service Experience | Email & Chat Support

Have you ever felt overwhelmed trying to keep up with customer inquiries, administrative tasks, and the daily demands of running your business—all while trying to focus on growth? That's where I can help. Hi, I'm Sheena Marie Del Rosario, a Customer Support Virtual Assistant with nearly 10 years of customer service experience. Throughout my career, I've helped customers, resolved concerns, managed inquiries, and provided reliable support while maintaining professionalism, empathy, and attention to detail. I understand that every customer interaction matters. That's why I am committed to providing excellent customer service and dependable administrative support that helps businesses stay organized, efficient, and customer-focused. ✨ Services I Offer: • Customer Support (Email & Chat) • Administrative Support • Email Management • Calendar Management • Appointment Scheduling • Data Entry • CRM Management • Customer Follow-Ups • Internet Research • Document & File Organization To ensure efficient and seamless support, I am proficient in a variety of business and productivity tools, including Google Workspace, Microsoft Office, Canva, Trello, Asana, ClickUp, Slack, Zoom, Google Meet, HubSpot, Salesforce, and ChatGPT. These tools allow me to stay organized, manage tasks effectively, communicate professionally, and provide reliable support that helps businesses operate smoothly. If you're looking for a reliable, customer-focused professional who can help lighten your workload, improve customer experiences, and keep your business running efficiently, I'd love to be part of your team. Let's work together to create exceptional customer experiences, streamline your daily operations, and give you more time to focus on growing your business with confidence. 🤍

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Microsoft Communications Customer Service Customer Support Time Management Customer Experience Customer Retention Calendar Management Administrative Support Email Support File Management Data Entry Specialist CRM Management Phone and Email Support

Languages

EnglishFilipino

Industries Supported

Hire Roanne for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Law Firms, VA for Healthcare

Client Reviews

💎

Victoria Mitchell - 10 months ago

Jewelry Brand

Roanne has an eye for detail that's perfect for our business.

Portfolio

Frequently Asked Questions about Roanne K.

Can I interview Roanne before hiring?

Absolutely! You can request a video interview with Roanne before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Roanne work in?

Roanne is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Roanne work full-time and weekends?

Yes, Roanne is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Roanne use?

Roanne is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Roanne start?

Roanne can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Roanne sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Roanne to sign. This ensures your confidential business information stays protected.