Mary O. - Customer Support & Virtual Assistant | Admin & Client Support | Cold caller

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Customer Support & Virtual Assistant | Admin & Client Support | Cold caller

I am a customer support and administrative professional with nearly three years of experience helping customers, managing communications, maintaining accurate records, and supporting daily business operations. I am organized, detail-oriented, dependable, and committed to providing efficient service while ensuring tasks are completed accurately and on time. My customer support experience includes handling customer inquiries through phone, email, and live chat, resolving issues, providing updates, and following through until concerns are addressed. I have assisted customers with bookings, cancellations, refunds, schedule changes, and account-related questions. This experience has strengthened my written and verbal communication, problem-solving, multitasking, and time management skills. I understand the importance of listening carefully, communicating clearly, and maintaining a professional approach in every interaction. In addition to customer support, I have experience providing administrative assistance, organizing documents, coordinating schedules, managing correspondence, preparing reports, and following up on outstanding tasks. I can help with email management, calendar coordination, data entry, file organization, online research, spreadsheet updates, and general virtual assistance. I am comfortable using Google Workspace, Microsoft Office, Excel, and digital communication and customer support tools, including Zendesk, Zoho, Salesforce,HubSpot, and Slack. I also have experience working on AI-related tasks through digital platforms such as Appen, which has given me exposure to online project workflows and task requirements. I am comfortable learning new software, following instructions, and adapting to different processes. I value confidentiality, accuracy, clear communication, and reliable follow-through. I can work independently, prioritize responsibilities, manage multiple tasks, and provide regular updates to clients. I am also open to learning new tools and developing additional skills to meet each client's needs. My goal is to make daily operations easier for the people I support by staying organized, responding promptly, solving problems efficiently, and ensuring important details are not overlooked. Whether assisting with customer communication, administrative duties, or routine business tasks, I bring a professional attitude, a willingness to learn, and a strong commitment to delivering dependable support.

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Hire Mary for: VA for Insurance, VA for Healthcare, VA for Finance, VA for Law Firms, VA for Small Business