Shane L. - CX Specialist (Voice & Chat) | SME | Social Media Manager | Account Manager | General Manager

Philippines

per hour

$480

per month

4.5(0 reviews)

Philippines

Member since February 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed69 WPM

📶 Connection68 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Shane

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About Shane L.

Looking for a reliable cx specialist (voice & chat) | sme | social media manager | account manager | general manager? Shane has spent 3 years mastering this role. Day-to-day tasks span Social Media Management, Content Strategy, Customer Service, Customer Support. Start at $3 per hour, or $480 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Shane's Rate

$480/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

CX Specialist (Voice & Chat) | SME | Social Media Manager | Account Manager | General Manager

Multi-Faceted Operations Leader | IT Professional | General Virtual Assistant I am a result-driven professional who bridges the gap between technical efficiency and creative strategy. With over three years of experience in high-volume customer service and operational leadership, I specialize in helping growing companies streamline their workflows and elevate their brand presence. In my most recent role as an Acting General Manager and Account Manager at Kaylin AI, I didn't just manage tasks, I led teams. I’ve spearheaded the onboarding and training of new agents, ensured operational KPIs were consistently met, and managed end-to-end social media content strategies for a diverse portfolio of clients. What I bring to your team: Operational Excellence: Proven ability to supervise teams and step into leadership roles to maintain business continuity. Technical Versatility: Currently a 3rd-year IT student with a deep proficiency in Google/Microsoft Workspace, Slack, Stripe, and remote access tools like AnyDesk. Client-Centric Communication: 3 years of experience in voice and chat support, including Subject Matter Expert (SME) roles, ensuring clear and professional communication at every touchpoint. Creative Strategy: Experienced in content creation and social media management aimed at driving engagement and client retention. I am highly reliable, equipped with a redundant tech setup (Acer Nitro V and MacBook Air M2) to ensure 100% uptime for international clients. Whether it’s managing complex reports, overseeing team operations, or engaging with customers, I am committed to delivering precision and value. Let’s connect or reach out at [hidden].

Hourly Rate

$480

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Social Media Management Content Strategy Customer Service Customer Support Data Entry Email Handling Employee Training Calendar Management Administrative Support Scheduling and Calendar Management

Languages

EnglishFilipino

Industries Supported

Hire Shane for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Retail

Client Reviews

📖

Christina Hill - 10 months ago

Educational Services

Patient and thorough. Shane explains everything clearly.

Frequently Asked Questions about Shane L.

Can I interview Shane before hiring?

Absolutely! You can request a video interview with Shane before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Shane work in?

Shane is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Shane work full-time and weekends?

Yes, Shane is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Shane use?

Shane is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Shane start?

Shane can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Shane sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Shane to sign. This ensures your confidential business information stays protected.