Ryan J. - Director I Customer Support

Philippines

$17.6

per hour

$2,816

per month

4.8(0 reviews)

Philippines

Member since October 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed55 WPM

📶 Connection39 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Ryan

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About Ryan J.

A Philippines-based director i customer support, Ryan combines 10+ years of experience with a 4.8-star track record. Skilled in Customer Support and 3 other areas including Logistics, Customer Experience, Customer Retention. Hire Ryan at $17.6/hr or $2,816/mo for 160 hours.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Ryan's Rate

$2,816/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Director I Customer Support

I am a customer service and operations leader with over 15 years of experience in e-commerce, logistics, and contact centre management. Throughout my career, I have held leadership roles at Snapmart Inc., Ninja Van Philippines, Lazada Philippines, and Sykes Marketing Services Inc., where I successfully led customer service teams, improved operational processes, and enhanced customer experience. My expertise includes customer service management, operations leadership, process improvement, workforce planning, KPI development, CRM systems, e-commerce operations, quality assurance, and cross-functional collaboration. I build high-performing teams, implement scalable processes, reduce operational costs, and drive business growth through data-driven decision-making. What I Can Offer * Customer Service and Contact Centre Leadership * Operations Management and Process Optimisation * Team Building, Coaching, and Performance Management * KPI Development, Reporting, and Workforce Planning * Customer Experience (CX) Improvement and VOC Programmes * E-commerce and Logistics Operations Expertise * CRM and Knowledge Base Management * Strategic Planning and Cross-Functional Collaboration * Cost Reduction and Productivity Improvement Initiatives * Complaint Resolution and Customer Retention Strategies

$17.6

Hourly Rate

$2,816

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Customer Support Logistics Customer Experience Customer Retention CRM Management Team Leadership and Management E-Commerce Support KPI Tracking

Languages

EnglishFilipino

Industries Supported

Hire Ryan for: VA for Sales Teams, VA for Real Estate, VA for SaaS, VA for E-commerce, VA for Retail

Client Reviews

👩‍🦱

Nicole Brown - 2 months ago

Beauty Boutique

Absolutely amazing! Ryan handles everything with such professionalism.

Frequently Asked Questions about Ryan J.

Can I interview Ryan before hiring?

Absolutely! You can request a video interview with Ryan before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Ryan work in?

Ryan is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Ryan work full-time and weekends?

Yes, Ryan is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Ryan use?

Ryan is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Ryan start?

Ryan can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Ryan sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Ryan to sign. This ensures your confidential business information stays protected.