Thandeka B. - E-comm customer support and Executive VA

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E-comm customer support and Executive VA

I am a highly organized and detail-oriented Virtual Assistant with experience providing exceptional e-commerce customer support and executive administrative assistance. I specialize in managing customer relationships, streamlining daily operations, and supporting business owners with administrative and operational tasks. I am committed to delivering efficient, accurate, and customer-focused service while helping businesses improve productivity and customer satisfaction. Key Responsibilities E-commerce Customer Support Respond to customer inquiries via email, live chat, and social media. Process orders, cancellations, returns, exchanges, and refunds. Track shipments and resolve delivery-related issues. Handle customer complaints professionally and efficiently. Update customer accounts and maintain accurate records. Monitor customer satisfaction and ensure timely issue resolution. Collaborate with warehouse and fulfillment teams to resolve order issues. Executive Assistant Manage calendars, appointments, and meeting schedules. Coordinate travel arrangements and itineraries. Handle email and inbox management. Prepare reports, presentations, and business documents. Organize files, databases, and digital records. Conduct internet research and compile information. Manage projects and follow up on action items. Assist with data entry and administrative support. Coordinate communication between executives, clients, and team members. Tools & Software Shopify Amazon Seller Central WooCommerce Zendesk Gorgias Freshdesk HubSpot CRM Salesforce Slack Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Drive, Calendar) Trello Asana ClickUp Notion Canva Zoom Microsoft Teams Calendly Dropbox Google Drive ChatGPT I am adaptable, proactive, and dedicated to providing outstanding customer experiences while ensuring executives and business operations run smoothly. I thrive in fast-paced environments, communicate effectively, and consistently deliver high-quality support with professionalism and attention to detail.

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Hire Thandeka for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Law Firms, VA for Healthcare