Jan A. - E-Commerce | Email Support & Customer Service

Philippines

per hour

$800

per month

4.2(0 reviews)

Philippines

Member since June 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed36 WPM

📶 Connection48 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Jan

1
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Jan A.

Looking for a reliable e-commerce | email support & customer service? Jan has spent 1 years mastering this role. Day-to-day tasks span Customer Service, Microsoft Office, Virtual Assistant, Email Support. Start at $5 per hour, or $800 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Jan's Rate

$800/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

E-Commerce | Email Support & Customer Service

- Order & Logistics Management: Efficiently handle client inquiries regarding global order statuses, logistics tracking, product specifications, and shipping details to ensure a seamless post-purchase customer experience. - Escalation & Conflict Resolution: Oversee and resolve complex customer service escalations, processing modifications, refunds, or product exchanges accurately in alignment with company policies. - Cross-Platform Communication: Utilize Shopify, Gorgias, Reamaze, and Slack to maintain highly professional, structured, and timely responses, optimizing store workflows and customer satisfaction ratings.

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

1 years

Experience

Jobs Done

Skills & Expertise

Customer Service Microsoft Office Virtual Assistant Email Support Scheduling and Calendar Management Appointment Setter Coaching and Mentoring E-Commerce Support AI Agent

Languages

EnglishFilipino

Industries Supported

Hire Jan for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Business Coaches

Client Reviews

🦷

Heather Roberts - 11 months ago

Dental Practice

Excellent at patient scheduling and follow-ups. Jan is wonderful!

Frequently Asked Questions about Jan A.

Can I interview Jan before hiring?

Absolutely! You can request a video interview with Jan before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Jan work in?

Jan is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Jan work full-time and weekends?

Yes, Jan is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Jan use?

Jan is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Jan start?

Jan can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Jan sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Jan to sign. This ensures your confidential business information stays protected.